Support Services Specialist at Octopus Energy

Posted on:
April 5, 2023

🔭 Our mission & vision

Job Description

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

This is a hybrid role however you will be required to travel into our Leicester office at least once a week. We're currently moving into our new site in Nottingham and depending on your location, we can be flexible as to which location you visit on your day(s) in the office.

This is exciting opportunity to join our team!

We are looking for a Support Services Specialist to be a part of Octopus Energy Eco.  You’ll be making a difference by carrying out vital support activities from invoicing and working out payments due, through to ensuring our teams have all the equipment they need to install insulation into customer homes.

Here at Octopus Energy Eco we’re responsible for delivering the government mandated eco  obligation scheme on behalf of Octopus Energy.  We are passionate about helping customers on low income and certain types of benefits improve the insulation in their homes, to help reduce their bills and carbon emissions.  We work with an internal and external supply chain insulating customer homes across the UK within the compliance rules of the eco scheme.

The Support Services Team are split into three teams. We are very much an evolving team and you’ll be involved in helping establish our ways of working.  Depending on the team you are allocated to, you may be involved in...What you'll do Billing of completed installs carried out by our partners who we work with to deliver the eco obligation. Creating invoices to pay our installer network for the work they’ve delivered to us.Raising credit notes and balancing installer accounts.Reconciling the billed installations to ensure everything has been accounted for.Checking technical monitoring has been completed where necessary.Managing customer leads who are interested in having their homes insulated under the scheme and passing these out to our supply chain.Allocating customer leads across our supply chain to arrange for eligible customer homes to be insulated.Liaising with our supply chain to gain updates on the allocated leads.Liaising with customers as and when required.Support our in-house installation team to insulate customer homes from by ordering the materials and equipment they’ll need to do this.Producing reports to keep stakeholders informed.What you'll needA real eye for detail.A flexible approach and happy to work in a changing environment.Desire to take on responsibility and see tasks through to the completion.Excellent level of customer services skills.Good excel skills.Good numerical accuracy.Good analytical skills.Demonstrate initiative and have the drive to see activities through.Enjoy problem solving and taking on new challenges.Well organised with the ability to work across a number of varied activities covered within the Support Services team.A team player mentality.Able to work remotely and manage own workload and time to meet targets.An understanding of the eco obligation is a nice to have but not essentialWhy else you'll love it hereWondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people  Visit our perks hub. What do you get? Click hereIf this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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