Sr. Product Manager (US) at Who Gives A Crap

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

Oh, hi there! 

We’re so pumped you’re considering this special opportunity to join our team. 

It’s that time of year again where the world slows down and reflects on the year that was. Our team will be taking a collective breather throughout December and early January, and will be back to our usual antics from mid January.

Until we’re back to business as usual, we encourage you to take some extra time to polish your resume and cover letter, and put some additional TLC into your application responses. 

We know that pressing send can be a little nerve wracking, so here’s a little motivation from our amazing Co-Founder and VP of Strategy & Growth - Jehan.

Our Talent Team look forward to jumping back in next year to review all of your thoughtful applications in the new year with as much delight as opening a fresh box of Who Gives A Crap toilet paper. Best of luck in your application!

Want to challenge yourself at a high-growth startup AND make a difference in the world?

A bit about us

We make eco-friendly products and donate 50% of our profits to help build toilets for the billions of people in need. We love doing good, and we happen to be exceptionally good at it too! To date, we’ve donated over $10 million AUD (roughly $7.4 million USD) to fund sanitation projects around the globe.

Our team is made up of over 120 amazing people in Australia, the Philippines, China, the US, and Europe working hard to reach our ambitious goal to have the greatest impact possible – for people and the planet. How ambitious you ask? Well, it involves increasing our annual donation 10-fold in the next couple of years to get closer to our mission – toilets and clean water for all!

A bit about the role

Reporting to our Director of Product Management, as our US-based Sr. Product Manager you’ll ensure we deliver a seamless and best-in-class onsite experience that works beautifully for our customers and our business. You’ll champion, contribute to, and execute against the product roadmap whilst working elbow-to-elbow with our two Product Managers, Product Design team, and Engineering counterparts in your pod area of ownership.

As our customer-obsessed user experience expert, you’ll help deliver new products and features through effective scoping, defining key metrics, requirement wrangling, and leveraging data. Your day might start by reviewing overnight feedback from customers and diving deep into customer research, then sync up with our Associate PMs and Insights team to improve product dashboard content, and from there prepare content for upcoming ceremony such as a discovery workshop​ or quarterly planning prep. ​You’ll be focused is on detailed understanding of the product suite's long-term strategy and with your deep knowledge of our Who Gives A Crap and Good Time customers, they develop of the product strategy and set the parameters for our annual roadmaps​.

While we’re hiring this role for our Los Angeles hub (and have an open AU-based Sr. Product Manager role we're hiring for in tandem), we still want to hear from you if you’re located in the US, Australia, UK, China, Hong Kong, or the Philippines and up for dedicating yourself to the PST and AEDT timezones from afar. Our Digital Product team spans across the US and Australia and works mostly remote-first (we have global co-working spaces in LA, NY, Melbourne, Sydney, and London that you are welcome to use, and also offer a stipend for hot desks and a slick WFH setup). And while we’re not totally immune to the effects of time zones challenging how we come together, we’ve done plenty of testing on our ways of working and currently have our Digital Product team committing up to 4 hours per day of collaboration time which sees our US team aligning to PST afternoons and our Australian team diving into earlier mornings. We also believe in Slow (no-meetings) Mondays for our Australian team, which our US team enthusiastically celebrates on their respective Fridays.

If you worked here this past six months here are some things you might have been involved in:

Collaborated with a small cross-functional squad to rethink our Referral program, got your hands dirty and experimented with Shopify and Google Optimize, and presented informed recommendations on how to best move forward

Helped keep the team aligned, all the communication flowing, and all the collaboration happening by attending regular virtual sprints, stand-ups, retrospectives and other ceremonies

Put your slideshow and presentation chops to good use by helping our Head of Product design and co-host our freshly updated Digital Product 101 session for new hires 

Contributed to our quarterly planning session by aligning on our cross-functional priorities against our annual strategy, and keeping our OKRs looking slick

Collaborated with our leadership, Growth Marketing team, and key XFN stakeholders to revise our digital product dashboards and ensured everyone has visibility into how the site is performing

Supported the design and launch plan of our holiday limited edition page and other key areas of our digital experience

Shared your thoughts and ideas to our company-wide DE&I, Work From Home, Customer Insights and CultureAmp surveys to make sure we are supporting you, your team and future teammates with a world-class culture experience 

Owning the product backlog for your pod area and evolved it based on the latest changes in the business and customer experience

Put your blue sky thinking cap on and collaborated with engineering to prototype a new in-home device that helps us learn from our customers and help them seamlessly reorder

Helped keep the team aligned, all the communication flowing, and all the collaboration happening by attending regular virtual sprints, stand-ups, retrospectives and other ceremonies

Recorded yourself shaking and waving your way through Zoom with your Digital Product teammates that resulted in a punny and heart-warming IRL video recap that may or may not have been sung by Celine Dion

Who you are

🤓 You are big on user experience

You’re obsessed with the customer experience and naturally empathize with your product’s users, keeping them in mind throughout all stages of the product management lifecycle. You’re always on the lookout for places to hide delightful content or functionality, and you love to talk to our customers to get their feedback! 

🤝 You are an expert collaborator 

You’re able to clearly define priorities and and build out the execution across the product roadmap generating support and buy-in from both key stakeholders team members by keeping the communication flowing across stakeholders and teams, and ultimately delivering the products and features you scoped. People trust you and you’re able to build a reputation as an expert as well as an accountable, transparent and trustworthy teammate. 

🗂 You’re super organized 

You are the Marie Kondo of Product Management and are continually looking for ways to streamline, organize and optimize our customer experience. You can communicate fluently with Designers and Engineers. You are hyper-organized, driven by Human-centered design and leverage your first-class time and project management chops to bring products to life that deliver with delight. 

🗣 You’re a serial communicator

You know how important it is to keep everyone in the know and lean on your expert communication skills to keep everyone aligned. Whether it’s drafting up notes from a brief, nudging a colleague or external vendor on a timeline or deliverable, sharing updates in stand ups or a-sync, leading a weekly project check-in or sharing status reports to stakeholders on progress,  you clearly and effectively share what’s happening to keep everyone in the loop and on the same page. 

✨ You naturally inspire those around you

You’re a life-long learner and builder, and that comes full circle when it comes with teammates: you work alongside others who encourage and inspire you to be your best (and vice versa) so everyone grows together to level-up. You set a level of mastery of your work such that everyone around you is inspired to grow and achieve their potential.

💩You give a crap

Yep. We’re all here because we genuinely want to make the world a better place with our work, and we want you to want that too! Awwww.

Our process

Our interview process takes roughly 3-4 weeks and is entirely virtual, with an estimated 9 hours of your time interviewing and paid project work. 

Application (allow for 1-2 weeks response time)

Phone or Zoom Interview w/ our US-based Talent team (30 mins)

Zoom Hiring Manager Interview w/ our US-based Director of Product Management (1 hour)

Zoom Peer Interview w/ two members of our US and AU Associate PMs (1 hour)

Zoom Homework Collaboration & Presentation w/ our US and AU Digital Product team (1 hour collaborating, 1 hour presenting, plus 4 hours of paid project time over 1 week)

Zoom Executive Meeting w/ our Senior Leadership (30 mins)

Why should you work with us?

First off, there’s the feel good stuff. As a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. We also believe that helping to make the world a better place shouldn’t have to mean getting paid peanuts — it’s why we offer super competitive salaries, benefits like tailored learning and development opportunities, generous paid parental leave and free toilet paper (yes, you read that right). 

But you don’t have to take our word for it — our employees recently gave us our sixth consecutive Culture Amp engagement score of 90+ and we’ve been named one of BuiltInLA’s “100 Best Places to Work” two years in a row.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

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