Senior Operations Manager at Lime

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

We are looking for a Senior Operations Manager with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world-class customer experiences. As a leader responsible for fleet health and demand generation, you will lead and coach a team of talented individuals to drive performance in your market. You will be an integral part of building new processes and mechanisms as well as driving experimentation, precision in execution and efficiency through data-based decisions and analytical problem-solving.What You’ll Do: Be an owner. Build and maintain a highly efficient and motivated field operations organization in your marketBuild an amazing team. Define hiring needs, and train new team members.Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track resultsDrive results. Work with the General Manager to regularly forecast and set goals for your market. Create an environment of experimentation, analytical thinking and precision in execution to hit those goalsShare information. Communicate across the organization to ensure timely resolutions, quality control, and process feedback. Synthesize feedback and recommendations to central operations, business, product and engineering teamsProblem solve. Lead urgent projects, prioritize tasks, and overcome obstacles that come your wayRepresent the Company. As an operator in the field, you may be asked to meet with local officials, business owners and customers as a representative of LimeBe a culture carrier. Create a fun, inclusive, and safe workplaceAbout You:Fluent German and English skills, both written and spoken6+ years as an operations, financial, or business analyst, or equivalent roleAnalytical mindset with a strong understanding of real-time marketplaces (supply and demand economics)Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environmentsExcellent communicator capable of motivating a team, working across Lime and within a large organization while liaising with external partners as neededAbility to simplify difficult problems into actionable and solvable tasksData-driven by nature, strong attention to detail, and obsessed with process improvementComfortable learning and adapting to new concepts and using new toolsSelf-motivated, energetic and driven individual with the ability to learn new skills and grow with the role#LI-Remote#LI-PD1

Why Lime? When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team: 

Competitive salaries, performance-based annual bonus and pre-IPO equityHealth and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness appsFlexible vacation policies with ample paid holidays tailored to country of residenceFully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthoodSupport for retirement and financial goals with unlimited access to financial advisorsUnlimited, complimentary use of our vehicles in hundreds of cities around the worldProfessional growth opportunities through quarterly learning days and top-tier toolsOpportunities to connect across teams and locations to network, socialize and volunteerCulture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functionsConsistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Apply for this job