Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
We're looking for an Operations Manager who will be responsible for leading and developing our Sales and Install Support operations as we accelerate our mission of bringing low carbon technology to domestic households across the UK. You will be responsible for driving the performance of a direct team of frontline team managers, supporting them in delivering exceptional results from their frontline sales and support teams. Initially you’ll lead an operation of circa 35+ people but this will grow.
Your teams will be the face and the voice of Octopus Energy Services, advising and supporting customers throughout their journey towards awesome low carbon technology for their home, primarily heat pump but also supporting the delivery of solar panels, in-home batteries & EV chargers.
We’re looking for someone with a genuine passion for team development and coaching - the ability to lead leaders and help them and our wider teams deliver successful results. A passion for sustainability is a must with a relentless desire for bringing to life the exceptional benefits of our products and providing customers with a truly exceptional experience.
We are a high and fast growth area of the business and we need someone who fits the mould of powering that forwards. What you'll do Manage a frontline leadership team, developing their capability to drive elite performance and deliver progressive results from their own teamsIdentify innovative in ways of winning new business with customersEnsure the team are diligently developing sales pipelines with customers - from lead through to delivery, developing a culture where are people want to exceed targets Implement a performance culture and routine within the team to unleash their full potential through regular 1:1s, coaching, setting stretching objectives and providing regular feedback on performance and results Supporting the delivery of resource growth in your team, identifying necessity and benchmarking excellenceForecasting ongoing team results through people and data led informationEnsuring we provide outstanding customer service, facilitating the recording of customer satisfaction and sharing best practice measures across the team and wider businessBuild and maintain superb relationships with stakeholders across the entire Octopus Energy business to deliver collaborative outcomes and help support consistencyDrive continuous improvement, helping optimise every stage of the customer journey through tech, processes and people
What you'll needA ruthless focus on performance development, team management and continuous improvementPrevious sales management experience within a modern B2C consultative environmentA ruthless focus on the customer with a genuine passion for going above and beyond A start up / entrepreneurial mind-set being able to adjust to change and keep up with a fast moving business Able to develop a base technical product knowledge to support how we will help our customers navigate to achieve low carbon energy use in their homes, through our productsThe ability to work autonomously whilst knowing when to seek the right approvals is key. We advocate strongly the opportunity for getting on and getting things done without creating ambiguity.Why else you'll love it hereWondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we we're voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people Visit our perks hub - Octopus Employee BenefitsIf this sounds like you then we'd love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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