Risk Product Manager (Remote) at Sendwave

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

Who we are

Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.

Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.

How we work

What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.

Prioritize fearlessly.

There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.

Take full ownership of the outcomes we’re responsible for.

Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.

Forge a diverse team and inclusive culture.

We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.

Maximize our rate of learning.

We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.

Embrace embarrassing honesty from ourselves and others.

We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.

Maximize energy, not time spent.

We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.


How you’ll help us achieve it

If you’ve ever seen The Tinder Swindler , FYRE, or The Wizard of Lies you know fraud is an infinitely repeating social struggle that leaves the most vulnerable to pay the price. The Risk team at Sendwave builds and supports everything needed to aggregate the individual fraud cases and stop the scheme from ever being lucrative for the fraudster.

Being the Risk Product Manager will include many typical tasks like exploring vendor tools, coordinating large projects across teams and communicating the status of fraud throughout the company. However, a successful Risk Product Manager will be the creative genius behind the next generation of user verification techniques.

After the targeted Data Science defenses have detected a potential fraud case the user has the opportunity to move through one of our verification processes and unblock themselves, typically this looks like submitting an ID or speaking with a Support Rep. We would like to expand our suit of verification techniques by 5x through:

creative understanding of our fraudsters

careful rollout and rollback verification processes

a data-based understanding of the effectiveness

“User Self-Serve” automations wherever possible

Want to learn more about our hiring process for this role? Please access our HIRING PLAYBOOK HERE

What you bring to the table:

Clear communication skills and understanding of how to implement new experiments, making complex tradeoffs about what’s best for our users and our business thoughtfully and collaboratively.

A love for solving hard puzzles with solutions that make others question your mental sanity.

a knack for tinkering with A/B testing, statistical analysis, and other quantitative techniques to understand how we can optimize and improve key business metrics.

A degree (or equivalent experience) in a quantitative or technical field such as statistics, math, economics, and computer science. Sharp data analytics skills (including SQL) are critical.

Strong project management skills and can plan, coordinate, and track multiple experiments simultaneously.

A willingness to travel four weeks out of the year to meet with your team and the rest of the company (global pandemics permitting).


Bonus points if you have:

a creative approach to challenges.

the ability to pick up new concepts quickly.

flexibility and the ability to handle ambiguity gracefully.

Let's talk about the benefits. Here are a few perks you can look forward to:

Location: Our company is 100% remote. You can be based anywhere in the United States, Canada, the United Kingdom, France, Germany, Belgium, Poland, Kenya, Rwanda, Senegal, or South Africa. We will consider contractors in countries not listed on a case-by-case basis.

Competitive Compensation

Major benefits:

Subsidized health insurance and retirement contribution matching (both vary from country to country)

26 weeks of fully paid parental leave and subsidized fertility assistance

Unlimited vacation with a 20-day minimum requirement

$10,000 annual charitable donation matching

And best of all:

Our team of over 400 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world.

We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.

We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

We recently joined forces with WorldRemit, another remittance company. We’re excited about the ways we can collaborate and continue to provide the best service to our users.

Ready to apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.

Responsibilities & tasks

Ideal candidate

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About the team

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