📍 Location: London (Hybrid Remote)
🕛 Job type: Full time
Who we are
Tenzo is an analytics and AI forecasting platform with the mission of making restaurants as successful and sustainable as possible.
We are at the beginning of our growth with customers in 20 countries and 3 times as many signed locations as we were in 2021. We’re looking to supercharge this growth, getting real-time data into the hands of restaurant teams to make them more successful.
Using advanced analytics and big data techniques, we improve performance across a restaurant's operations, focusing on labour optimisation, customer experience, and accurate demand forecasting.
We are backed by Techstars and leading Silicon Valley venture capitalists and this is an epic opportunity to be part of a fast-growing, exciting start-up with a huge amount of growth potential.
Diversity and Inclusion
Tenzo is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
About the role
As the second member of our Quality Assurance team, you’ll be helping us improve the overall product quality while adding your own personal stamp on the function.
You’ll help us respond to customer issues, test product features before we roll them out more broadly, and ensure the overall customer experience at Tenzo remains high.
Good process management and structuring skills will help you manage multiple issues every week, and you’ll be central to our sprint planning. Working across multiple teams, this is an opportunity to get to know everyone at Tenzo.
-Planning, executing and overseeing the inspection and testing of outgoing product features to confirm quality conformance and quality deliverables
-Work closely with product, engineering and customer success teams to improve overall product quality and coordinate scheduling for testing
-Analysing and investigating product complaints or reported quality issues to ensure closure in accordance with company guidelines
-Creating test plans and designing automation procedures
-Reporting discovered defects to all relevant departments for correction and monitoring through to resolution and customer satisfaction
-Suggesting improvements to company infrastructure and processes to prevent future mistakes during production
-Keen to learn and very driven
-A process and detail-oriented individual, seeking to understand both the cause and effect
-Comfortable with handling data on spreadsheets
-Problem-solving aptitude and analytical mind with a business acumen
-An enthusiastic self-starter, dynamic and motivated, comfortable working both independently and in a team setting
-Excellent interpersonal skills, with the ability to listen and good verbal and written communication skills
Work perks and benefits
Tenzo is committed to improving the general well-being of our team members. As our 'Passionate about our people' value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company.
💻 Tenzo Swag
We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
🏡 Work from Home
You'll receive a £75 work from home set up budget, which renews every year
🕰️ Flexible Working
We follow a hybrid working model, 1 day in the office and the rest is flexible
📈 Stock Options
Eligibility to our stock options program
ESG pension scheme
🚇 Office Location
WeWork Marylebone - North West House, 119 Marylebone Rd, London NW1 5PU
Every month we plan a team lunch at one of our customer’s restaurants!
💗 Your Development
Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed) and monthly lunch and learns
🌴 Annual Leave
20 days of holiday (increasing to 22 after 1 year and 24 after 2 years tenure)
🚀 Start-up Life
Working as part of a small team, you benefit from a level of responsibility from the get-go
Monthly events both in person and virtually!
Please note: exclusively no recruiter emails for this role. We have established recruitment partnership agreements in place and no need to work with additional recruitment partners at this time.