Spin is a micromobilty company that operates fleets of rental electric bikes and electric scooters in cities and campuses across the United States and Canada. Spin launched the first-ever stationless bike share program in the United States and was instrumental in crafting the world’s first mobility permitting system that is now used around the world. Spin is known for its city- and campus-friendly approach to micromobility, and was the first operator to deploy a number of technology innovations to improve rider compliance, such as sidewalk riding detection technology. Spin consists of a diverse team of experienced professionals from the public sector, private sectors, and the transportation advocacy world, all of whom are committed to fulfilling the company’s mission - to help create a world full of 15-minute cities.
For more information visit https://www.spin.app
About the Role:
The Product Operations Manager is responsible for managing and executing critical programs that impact company-wide KPI’s that interface with product, operations, data, and engineering team members. This role sits on the Product Operations Team within the Product division, and is tasked with understanding Operations teams’ needs, prioritizing those needs with product managers, and overseeing the execution of those initiatives. The Manager will be essential in sourcing feedback, developing solutions, and rolling out new dashboards, tools, and processes to Operations teams.
Examples include: implementing third-party solutions, operationalizing data tools, developing and rolling out internally developed tools, and developing field-tested SOPs for operations staff.
Own critical company-wide programs that require cross-functional collaboration (i.e. in-house task management system, loss management and mitigation)
Operate in a product ops function; source input from Operations teams, collaborate with product team to prioritize high-value requests, assist in developing and rolling out critical features
Develop SOPs, lead trainings, and establish best practices around key initiatives for Market Operations
Utilize spreadsheet formulas, macros, functions or other similar tools to build models that can be piloted while waiting for larger engineering solutions from internal or external partners
Speak with markets regularly to interview field staff and managers and to provide assistance in use of tools that help manage our assets and processes
Program manage critical company-wide initiatives at the intersection of operations, products, and engineering
Technical or analytically focused business degree (Engineering, Computer Science, Operations Management, Statistical Analysis, etc.) or equivalent work experience
3+ years of professional experience; project management / business operations / startup operations
Excellent knowledge of foundational business concepts, including experience working with fixed vs. variable costs, scaling operations, and exposure to process optimization and business process modeling
Strong communication and intuition for strategy at every level -- within teams, within the company, to users, and other audiences
Strong EQ and a proven ability to work with stakeholders across departments
Ability to make things happen around you. You manage project ambiguity, complexity, and interdependencies in an organized and structured way.
Ability to zoom in and out rapidly, i.e. an ability to articulate a long-term strategic vision alongside an ability to develop the specific tactics to achieve that vision
Strong analytical and data processing skills; knowledge of SQL, scripting languages or data manipulation tools are a plus
Benefits & Perks
Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership
Competitive health benefits
Unlimited PTO for salaried roles
Pre-tax commuter benefits
Monthly cell phone bill stipend
Wellness, Home Office & Internet perk for salaried roles
A monthly Mental Health Day-Off for salaried roles
WeWork Pass (eligible remote salaried FTE)
Spin is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful matter. We celebrate diversity and are committed to creating an inclusive environment for all individuals. Spin treats all employees and job applicants on the basis of merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military and veteran status, or any other characteristic protected by state or federal law. Spin also considers qualified applicants with criminal histories, consistent with applicable local, state, and federal law.
Spin is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org.