Product Operations Lead- Neobanking ( Remote ) at Sendwave

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

Who we are

Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.

Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.

How we work

What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.

Prioritize fearlessly.

There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.

Take full ownership of the outcomes we’re responsible for.

Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.

Forge a diverse team and inclusive culture.

We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.

Maximize our rate of learning.

We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.

Embrace embarrassing honesty from ourselves and others.

We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.

Maximize energy, not time spent.

We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.

 

Your key areas of focus

As a founding member of the Neobanking team and the first product operations hire, you will be broadly responsible for spearheading efforts to move quickly and purposefully in providing an industry-leading Neobanking product to our users. This will involve collaborating not only within the Neobanking team comprised of product managers, product marketing managers, designers, and engineers but also throughout the broader organization and with external partners to deliver results. You will drive the project life cycle by transforming data from multiple analytics systems into regular reporting with actionable insights and opportunities to enable the Neobanking team to make better decisions and thereby more impactful product releases.

In your first few months you’ll:

Speak with users to develop an understanding of our target demographic

Streamline processes to facilitate user interviews and other market research

Become the primary Neobanking lead in conversations with external partners

Collaborate with customer care to keep them up-to-date on new features within product releases and to resolve difficult cases with them

Work closely with the engineering and quality assurance team to minimize bugs within releases

Ingest our data to recommend strategic initiatives to prioritize in 2023

What you bring to the table:

2+ years of work experience in consulting or business management with a track record of running projects from inception to completion

Strong communication and interpersonal skills to communicate with users and all levels of the organization

Excellent problem-solving skills with a strong focus on user success

Aptitude to think creatively and identify opportunities for innovation

Extensive experience with data and analysis, with the ability to synthesize complex datasets into simple and actionable insights using Excel and SQL

Bonus points if you:

Excellent time management skills with an eagerness to meet deadlines

Are familiar with any of the communities we serve

Are passionate about achieving Sendwave's mission and are excited at the prospect of lowering remittance costs for the communities we serve.

Keys details:

Competitive Compensation

Level 2 - $ 112,794 / annually

Level 3 - $ 142,375 / annually

Level 4 - $ 169,176 / annually

Location:

Our company is 100% remote, and has been since we were founded. Sendwave hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Recruiting team can help answer any questions about location as we move further into recruiting process.

For this role, we are looking to hire in the Eastern Time Zone, preferrable the US or Canada.

[As it’s safe to travel] You are willing to travel up to four weeks/per year to meet with your team and the rest of the company. In addition, you would be excited to spend a couple of additional weeks a year travelling to collaborate in person with our partners worldwide.

Major benefits:

Subsidized health insurance and retirement contribution matching (both vary from country to country)

26 weeks of fully paid parental leave and subsidized fertility assistance

Unlimited vacation with a 20-day minimum requirement

$10,000 annual charitable donation matching

And best of all:

Our team of over 400 employees is fully distributed across the world— working from coffee shops, homes, and coworking spaces — making us one of the larger fully distributed growth-stage startups in the world.

We are proud parents, community organizers, farmers, play in bands, teach yoga, moonlight as YouTube influencers, are former Olympians, and serial entrepreneurs.

We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, and Wolof.

We recently joined forces with WorldRemit, another remittance company, and we’re excited about the ways we can continue to provide the best service to our users.

Ready to apply?

Applications will be reviewed on a rolling basis. If you are interested, please submit your resume & cover letter describing your interest in Sendwave below. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.

And best of all:

Our team of over 400 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world.

We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.

We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

We recently joined forces with WorldRemit, another remittance company. We’re excited about the ways we can collaborate and continue to provide the best service to our users.

Ready to apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.

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