Operations Lead

🔭 Our mission & vision

Job Description

About Spin

Spin is a micromobilty company that operates fleets of rental electric bikes and electric scooters in cities and campuses across the United States and Canada. Spin launched the first-ever stationless bike share program in the United States and was instrumental in crafting the world’s first mobility permitting system that is now used around the world. Spin is known for its city- and campus-friendly approach to micromobility, and was the first operator to deploy a number of technology innovations to improve rider compliance, such as sidewalk riding detection technology. Spin consists of a diverse team of experienced professionals from the public sector, private sectors, and the transportation advocacy world, all of whom are committed to fulfilling the company’s mission - to help create a world full of 15-minute cities.

For more information visit https://www.spin.app

 

About the Role

As an Operations Lead, you'll be in charge of Spin's day-to-day operations, managing drivers and mechanics and building a highly efficient operations team. Great leadership and organizational skills is essential - you’ll be managing a local team and ensuring operational excellence in your market.

Responsibilities

Warehouse manager - manage inventory and make sure repairs are getting done

Manage build-out, deployment, ongoing maintenance, and efficiency of Spin vehicles

Closely track key operational metrics and ensure team is running smoothly

Triage data, customer service complaints, and supply/demand into efficient routes and dispatch actions to be performed by field specialists

Share your best practices to help scale our other cities

Qualifications:

1-2 years of experience working in operations, tech or related sector with a Bachelor's degree

Analytical background: you can mold and understand data to drive action and results

Excellent communication skills: an ability to motivate your team

An entrepreneurial spirit - no problems with getting your hands dirty.

Organizational skills

Experience in managing teams a bonus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Expectation is to work the majority of the time in a Spin Operating Facility.

Must be able to do limited travel to SPIN facilities or operating companies.

The noise level in the work environment is usually moderate.

Benefits & Perks

Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership

Competitive health benefits

Unlimited PTO for salaried roles

Pre-tax commuter benefits

Monthly cell phone bill stipend

Wellness, Home Office & Internet perk for salaried roles

A monthly Mental Health Day-Off for salaried roles

401K

WeWork Pass (eligible remote salaried FTE)

Spin is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful matter. We celebrate diversity and are committed to creating an inclusive environment for all individuals. Spin treats all employees and job applicants on the basis of merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military and veteran status, or any other characteristic protected by state or federal law. Spin also considers qualified applicants with criminal histories, consistent with applicable local, state, and federal law.

Spin is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at job_accommodations@spin.pm.

Responsibilities & tasks

Ideal candidate

Skills & qualifications

How to apply

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