Operations Coordinator - Metro Vancouver at Lime

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered 350+ million electric bike and scooter rides in 200+ cities on 5 continents, saving an estimated 75+ million car trips. Learn more about how we help the world #RideGreen at li.me!

We are looking for a data-driven, hands-on, entrepreneurial minded individual to join our Canadian Operations team. As an Operations Coordinator, you will enhance our fleet, coordinate our teams in the warehouse and in the field, and be the local eyes and ears on the ground to understand the local needs of our riders. You will tackle challenges along our operational journey from the moment a vehicle arrives in our warehouse, until a customer ends their ride. This role is a great opportunity to be at the forefront of shaping the future of mobility in Metro Vancouver.What You'll Do:Hire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle  Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for Metro VancouverDefine new processes and best practices to drive operational excellence within the warehousePartner cross-functionally on operations  projects that result in identifying expansion opportunities within your region(s)Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)Provide complaint management and customer incidents investigation supportPartner with the local Government Relations representative to manage key Legal, Regulatory and Safety issuesMaintain positive relationships between customers, regulators/city officials, employees, and Lime managementCollaborate with Engineering and Product teams to drive local initiatives for revenue growthAbout You: 1-3 years of professional work experience; ideally 1+ year of experience within an Operations position Experience leading teams or groups preferred  Demonstrated expertise with the Metro Vancouver region and ability to anticipate operational needs and/or challenges within this areaGrit and an entrepreneurial spirit with the ability to work in an ambiguous environmentHigh-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset Fluent verbal and written English language skills  Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data Excellent communication and stakeholder management skills Valid driver license and acceptable Driving RecordWhat We OfferOpportunity to revolutionize transportation with the leader in urban mobility solutions.A position that offers a variety of experiences to scale a rapidly growing organization, with tons of opportunity for growthPlay a role in the transformation of urban mobility and sustainabilityWork with a team of fun and motivated individualsCompetitive salary and benefits


If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Apply for this job

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