Operations Coordinator - Melbourne at Lime

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered 350+ million electric bike and scooter rides in 200+ cities on 5 continents, saving an estimated 75+ million car trips. Learn more about how we help the world #RideGreen at li.me!

We are looking for an Operations Coordinator to join our team, working alongside the operations manager to lead our local operations team on the ground in Melbourne. Your role will optimise the fleet, coordinate our team and understand what our local riders want. You'll be the voice of Lime in the community, working with councils, communities and business to increase ridership and promote safety.

You’ll manage our ongoing relationship with Good Cycles, a social venture providing Lime with a team of leaders, mechanics, and warehouse staff. In this partnership you’ll oversee and coach them to ensure they perform at their best aligning with our targets. You will work in a hyper-local perspective, knowing your community, its suburbs and the way it moves. You will build ‘stuff’ - processes, models, presentations, scripts - and support implementation of high-impact, operationally-driven projects. What You'll Also DoHire, train, and provide coaching to all levels of Mechanics and Fleet Support positions responsible for deploying and retrieving our shared electric vehicle  Build a safe, compliant and efficient warehouse environment that supplies a fully operational fleet of vehicles for the Australian marketDefine new processes and best practices to drive operational excellence within the warehousePartner cross-functionally on operations  projects that result in identifying expansion opportunities within your region(s)Define and monitor KPIs that measure the profitability, revenue, and operational performance of your market(s)Provide complaint management and customer incidents investigation supportPartner with the local Government Relations representative to manage key Legal, Regulatory and Safety issuesMaintain positive relationships between customers, regulators/city officials, employees, and Lime managementCollaborate with Engineering and Product teams to drive local initiatives for revenue growthAbout You1-3 years of professional work experience; ideally 1+ year of experience within an Operations position Experience leading teams or groups preferred  Demonstrated expertise with the Melbourne region and ability to anticipate operational needs and/or challenges within this areaGrit and an entrepreneurial spirit with the ability to work in an ambiguous environmentHigh-energy and sound decision maker with the ability to make data-based decisions with a cost focused mindset Fluent verbal and written English language skills  Familiarity with Excel and Google Sheets (Tableau & SQL knowledge would be a bonus) with the ability to navigate and draw inference from data Excellent communication and stakeholder management skills Valid driver license and acceptable Driving Record#LI-Onsite#LI-GL1

Why Lime? When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team: 

Competitive salaries, performance-based annual bonus and pre-IPO equityHealth and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness appsFlexible vacation policies with ample paid holidays tailored to country of residenceFully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthoodSupport for retirement and financial goals with unlimited access to financial advisorsUnlimited, complimentary use of our vehicles in hundreds of cities around the worldProfessional growth opportunities through quarterly learning days and top-tier toolsOpportunities to connect across teams and locations to network, socialize and volunteerCulture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functionsConsistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Apply for this job

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