Marketing Ops Coordinator at Who Gives A Crap

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

Oh, hi there! 

We’re so pumped you’re considering this special opportunity to join our team. 

It’s that time of year again where the world slows down and reflects on the year that was. Our team will be taking a collective breather throughout December and early January, and will be back to our usual antics from mid January.

Until we’re back to business as usual, we encourage you to take some extra time to polish your resume and cover letter, and put some additional TLC into your application responses. 

We know that pressing send can be a little nerve wracking, so here’s a little motivation from our amazing Co-Founder and VP of Strategy & Growth - Jehan.

Our Talent Team look forward to jumping back in next year to review all of your thoughtful applications in the new year with as much delight as opening a fresh box of Who Gives A Crap toilet paper. Best of luck in your application!


Not all heroes wear capes — but plenty of them use toilet paper

Want to challenge yourself at a high-growth startup AND make a difference in the world? Come join the revolootion!

Funny name, serious business

We make eco-friendly products and donate 50% of our profits to help build toilets for the billions of people who lack proper access. So far, we’ve contributed over $10 million AUD (roughly $7.4 million USD) to fund water and sanitation projects around the globe. Basically, we’re really good at doing good. 

With hubs in Australia, the Philippines, China, the US, UK and Europe, our ambitious team of 200+ work tirelessly to make the biggest possible impact for people and the planet. Over the next couple of years, we’re working to increase our annual donation tenfold and we won’t rest until everyone in the world has access to clean water and sanitation services.

A bit about the role

The Marketing and Innovation team is at the heart of the creative and brand building work at Who Gives A Crap. It brings together different people like designers, copywriters, growth marketers, product developers, social media managers and brand marketers and it's the role of the Operations team to keep everyone on the same page and on task. With many exciting initiatives coming down the pipeline, we are seeking a proactive Marketing Operations Coordinator to enhance and augment the team’s day-to-day workflow.

Reporting to the Director of Marketing Operations and Planning, you’re part of a dedicated team that ensures the team’s daily operations are running smoothly and on time by maintaining email groups, onboarding new team members, creating a team knowledge base and preparing decks for team meetings. You will also take an active role in supporting the Chief Brand Officer with calendar management and administrative tasks. You will support marketing operations with project and production needs when capacity allows.

Our Marketing and Innovation team spans across the US and Australia and we’re open to amazing candidates from anywhere in these two hubs. We’re not immune to the effects of challenging time zones but we look to solve this by committing to 4-6 hours per day of collaboration time which sees our US team aligning to PST afternoons and our Australian team diving into earlier mornings.

If you worked here this past month here are some things you might have been involved in: 

You’ve urgently adjusted some meetings on our CBOs calendar to accommodate a key project meeting that needs to happen

You’ve supported our CBO with administration tasks like expenses and have been her go-to for questions

You’ve helped wrangle all the information we plan to share in our team-wide all hands meeting and helped create the deck for the meeting

You’ve built out a new onboarding process for new Marketing + Innovation team members and supported P+C in ensuring everything in their first few weeks goes smoothly

You’ve helped make sure new processes and key team information is documented in Guru (our knowledge base software) so they can be easily accessible at all times

Moved a small project (refresh of a postcard) along with the creative team and ensured everyone was informed along the way

Let’s talk about you

Organisation is your superpower

First and foremost, we are seeking a person who thrives in keeping teams organised. You anticipate and address their needs. You balance priorities and can design a suitable workflow around them. You foresee problems and take pre-emptive actions where possible. If things change, you are able to react quickly and resiliently, problem solving to find the best solutions and alternatives when these changes arise. Perhaps you have some executive assistant skills in your back pocket and you’re eager to apply them to the dynamic world of marketing and innovation. 

Communication is key

You promote good communication amongst your team. You know that you’re not just communicating for yourself but also for your leaders and organisation. You keep an eye on everything that is happening and are always ‘in the know’ to ensure everyone is on the same page.

You’re a team player

You know how to build rapport amongst your team and you're seen as a valuable and reliable team member. You have a high level of empathy and can interact with a variety of personalities and working styles. You know how to keep the team happy and productive. 

You’re calm under pressure

Your time management skills are second to none - you know how to stay focused on what needs to be done but you’re also adaptable when things change. You’re prepared for the unexpected. You’re able to work independently, make decisions and problem solve with sound judgement. As a detail-oriented person you produce high-quality work and can do so reliably.

You give a crap

Do you want your work to make the world a better place? Do you want to work with other people who feel the same way? What a coincidence — us too!

Why should you work with us?

First off, there’s the feel good stuff. As a certified B Corp™, we work to make a difference every day while maintaining the highest standards of social and environmental impact. We also believe that helping to make the world a better place shouldn’t have to mean getting paid peanuts — it’s why we offer super competitive salaries, benefits like tailored learning and development opportunities, generous paid parental leave and free toilet paper (yes, you read that right). 

But you don’t have to take our word for it — our employees recently gave us our sixth consecutive Culture Amp engagement score of 90+ and we’ve been named one of BuiltInLA’s “100 Best Places to Work” two years in a row.

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing, though — research suggests that 60% of women and underrepresented folks might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the closer we are to delivering toilets and clean water for all.

Responsibilities & tasks

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About the team

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