Who we are
Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.
Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.
How we work
What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.
There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.
Take full ownership of the outcomes we’re responsible for.
Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.
Forge a diverse team and inclusive culture.
We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.
Maximize our rate of learning.
We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.
Embrace embarrassing honesty from ourselves and others.
We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.
Maximize energy, not time spent.
We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.
In your first few months you’ll:
Identify the scope of the problems a diaspora community has when it comes to sending money, by embedding yourself in the community, building trust, and asking questions, both via online and offline channels.
Ensure our product fits the community’s needs, via user research and close collaboration with our product team.
Build relationships and negotiate with key partners and channels in the markets to get access to the community in the most efficient ways and make us “viral.” This could entail community events, to Facebook groups, radio or TV shows and more— you’ll have to get creative!
Work hand in hand with our digital marketing team, in charge of our paid channels. Use social media, community influencers, and any other methods you see fit to scale the business.
Build and test new user acquisition strategies: Defining hypotheses, analyzing results, and iterating through new tests as we optimize our user acquisition machine.
With your market launcher colleagues, build out our launch playbook further to become even faster and more successful in future markets.
Take full ownership of the growth of the markets assigned to you and foster a productive dynamic with all stakeholders.
Want to know what it's like to be a Market Launcher at Sendwave? We thought you'd never ask! Market Launchers are a key part of jumpstarting new communities of users. Check out this video to hear more about the role. In addition, we have linked the HIRING PROCESS HERE
What you bring to the table:
At least 3 years of work experience, working in fast-paced environments. You don't need to necessarily come from growth, marketing, or startup background. Successful team members have come from the Peace Corps, NGOs, strategy consulting, investment firms, and political campaigns.
Fluent in English and French
Native or fluent in another language such as Spanish, Portuguese, or Arabic
Work authorization: You must possess the right to work in whichever country you apply from. We are not able to sponsor visas at this time.
Willingness to travel (25-50%) and some work on weekends if needed. Being close to the market you work with means being where the communities are. For example, attend community events, meet with partners, or do on-the-ground user research. - Don’t worry, our market launchers get their time to recharge. They can take days off during the week to make up for weekends, in fact - we make them!
You will be a successful Market Launcher if you
Love to be entrepreneurial. You’re able to do whatever it takes to make the market work. You possess strong habits keeping you energised as you chase specific growth targets over periods of weeks and months in a largely self-directed role.
Enjoy interacting with people and build relationships via every channel. IRL, over the phone, WhatsApp...
Are comfortable being scrappy, while staying critical when immersing yourself in the community via different channels.
Possess a bias toward action and testing, and are systematic, logical and critical in your approach.
Quickly absorb new cultural settings and understand how they might impact Sendwave's strategy
Are eager to take on an immersive role as this one will require evening and weekend work and a fair amount of travel.
Are persuasive and can convince others to pursue a course of action.
Bonus points if you:
Are familiar with the diaspora communities we serve.
Have experience meeting ambitious KPIs (ours is to bring new senders to the app).
Have experience launching your own projects.
Are fluent in the language of one of our diaspora communities.
Level 2 EUR 96,455
Level 3 EUR 109, 923
Location: Brussels, Belgium
Our company is 100% remote and has been since we were founded. Sendwave hires new team members in countries around the world. All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Our Recruiting team can help answer any questions about location as we move further into recruiting process. For this role, we are hiring in Belgium.
Subsidized health insurance and retirement contribution matching (both vary from country to country)
26 weeks of fully paid parental leave and subsidized fertility assistance
Unlimited vacation with a 20-day minimum requirement
$10,000 annual charitable donation matching
And best of all:
Our team of over 400 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world.
We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
We recently joined forces with WorldRemit, another remittance company. We’re excited about the ways we can collaborate and continue to provide the best service to our users.
Ready to apply?
Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.