Key Account Team Lead at Too Good To Go

Posted on:
February 23, 2023

🔭 Our mission & vision

Job Description

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste.

Why do we need to do that? Because more than 1/3 of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions come from food waste!

As the world’s largest food waste-fighting app, we connect stores that have unsold, surplus food with consumers who buy and enjoy it. But we’re more than an app: we are a certified B Corporation and our mission is to inspire and empower everyone to take action against food waste, so we’re doing all we can to create educational tools, make our knowledge as accessible as possible, find new business solutions and even change legislation to reduce food waste.

We’re growing fast, with our community of 72 million users in 17 countries saving more than 199 million meals from going to waste! But there’s still a lot more we want to achieve.

We’re looking for talented people with diverse skills and backgrounds to join us in the fight against food waste. That is where you come in: we’re looking for an exceptional Key Account Team Lead to join us in our Milan office 🚀


Your mission :

You will play a pivotal role in the growth of Too Good To Go Italy by using your leaderships skills and experience in the food retail sector to lead a team within our Key Accounts department whose goal is to acquire and grow partnerships with prominent retailers in the food and beverage industry, focusing specifically on important supermarkets key accounts.


Your Role : 

Your primary responsibility is to inspire a team of Key Account Managers from the front and win new key accounts by identifying and researching new opportunities, building rapport with stakeholders and ultimately signing their business up to a partnership with Too Good to Go. Your team will support these accounts through the onboarding and roll out process and you will continue to look for ways to strengthen and grow the relationship ✨

Reporting to the Head of Key Account, you will manage 5+ Key Account Managers in the Supermarket and Ho.Re.Ca sector team, and collaborate with other Key Accounts team members as well as colleagues across management, marketing, independent sales, and partner success.


The role will include:

Team leadership: line management of Key Account Managers within the Key Account team, taking responsibility for their goals and objectives, their feedback and development, and their overall performance

Structure, Optimise & prioritize: Identify key performance drivers and set up the right team structures and processes for exponential growth, while defining the key topics to be tackled first to make sure we keep it simple.

Customer Centricity: Work hand in hands with the KAMs to roll out the best practices to facilitate conversion and to make sure you customize your local customer strategy.

Contribute to the Key Account strategy and supporting international cooperation across global key chain opportunities. Building reports to track performance and identify trends, create financial projections and forecasts for internal planning and commercial proposals.

Pitch: create and deliver high quality, professional presentations to potential partners, and confidently speak about the business and food waste proposition

Assisting in annual forecasting with the Head of Key Account and the Country Director, working through realistic scenarios that will drive your team's production and performance.

Support roll-outs: working with the team and the retailer to plan, schedule and execute store rollouts at scale


Requirements : 

Previous experience in building and guiding a team in a commercial environment, e.g. Sales or Key Account Management. You know how to train and motivate a team.

Solid commercial experience working in prominent brands in the Supermarket and Ho.Re.Ca sector. The candidate should have an in-depth knowledge and understanding of retail in this sector.

Business development and Account Management experience, demonstrating an ability to establish, nurture and win leads by selling in a proposition to a variety of senior stakeholders 

You are performance oriented by thriving given freedom and accountability for results, & enjoy setting ambitious goals for your team and over-perform.

You are highly organised and can build structures and processes that meet business needs.

You have problem-solving skills and the ability to lead negotiations.

Full professional proficiency in Italian and English

Planning and project management skills to both plan and project manage effectively throughout the Key Account acquisition and retention process.

CRM & Data Analysis knowledge to use raw data to create performance reports and projections to identify and understand trends, opportunities and issues.

You are a make-it-happen person and have a true passion for the mission and raising awareness of food waste & sustainability.

Our Values:

We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam

We raise the bar: we always push for more. We work smart, smash barriers and elevate one another

We keep it simple: our ambitions are bold but our solutions are simple.

We build a legacy: we’re proud of the change we’re driving

We care: we always look out for each other. Caring is also about the way we do business. We do the right thing

What we offer :

A rare opportunity to work in a social impact company (and certified B Corporation) where you get to wake up every day knowing you’re achieving positive change

The experience of being part of an international company with +1200 enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!

Strong personal as well as professional development in a thriving, high-growth scale-up environment

An open company culture where you have the independence and room to unleash your creativity

A strong team culture where successes are celebrated together


How to apply :

We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go

Submit your CV and Cover letter in English

Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging



A Movement for Everyone

We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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