Key Account Manager at Vivacity

We're looking for a dynamic Key Account Manager to join us! Salary: £50,000-£65,000 + commission / bonus (£80,000-£100,000 OTE). Reporting to: Flora McFarlane, our Head of UK Sales. Location: Old Street, with flexible working and WfH. 

About us 

We are a fast-growing, 120-person scale-up, with a presence in most major UK cities and a growing international presence.  

We empower cities by providing local authorities and transport organisations with the detailed, highly accurate, data-driven insights they need to make informed decisions to support their sustainability goals. Having won industry and national awards every year since our founding, we bring the latest academic research into practical, real-world environments, making data-driven change happen faster than anyone else. 

You can read more about our values and what it's like to work at VivaCity. 

About the role 

Joining as a Key Account Manager, you will become the face of VivaCity for our key local authority customers e.g. strategic transport bodies and combined authorities (6 as of 2023) and the champion of your customers internally. Using strong relationship building and strategic planning capabilities, you will build relationships with contacts who trust your expertise, believe in our product, and want to shape its future.

About you 

We are looking for a dynamic, relationship builder, customer-centric, and personable individual to join our ambitious, friendly team. What you'll be doing:Evangelise for VivaCity’s technology within the accounts, nurturing champions as you go and helping our data provide key, daily insightsGet deep into the accounts: set up regular touch points, engage in business reviews, understanding their needs and identifying solutionsMap the landscape: identify key decision-makers, build strong relationships  with key stakeholders, explore new team and function relationships Support the accounts to build business/funding cases and become national leaders in intelligent transport systems Campaign for your clients internally; work with cross-functional teams to build and deliver for the needs of our key accountsAchieve and exceed annual revenue targets Key Accounts, managing all aspects of the sales cycle:Build and maintain an accurate pipeline, providing accurate forecastingPut together sales documentation Ensure all documents required for project kick-off are in order Work closely with Customer Success to enable smooth, efficient project deliverySkills required:Relationship management and development - identifying key individuals to support and influenceAbility to engage with senior level stakeholders across local and central governmentTime and task management (between different accounts etc.)Strategic thinking - aligning with business plan objectives and customer’s objectives Self-starter - showing what excellent account management looks like at VivaCityBusiness-minded - considering the trade-offs between product and support provision with the needs for the relationshipResults driven - you’re not afraid to set goals and go after themBonus Knowledge and skills for success:Passion for transport, urbanism, mobility, local democracy or sustainable transport systemsValue-base/consultative sellingComputer vision and/or Artificial Intelligence Pipedrive CRM Slack Google suiteWe know that diverse ideas and perspectives drive innovation and make us better. We are creating an environment where everyone, from any background, can do their best work. We're an equal opportunities employer and all applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background. If you need any reasonable accommodations to help you perform at your best during the application process, please let us know

We offer flexible working policies and a benefits package that includes a personal development budget, generous parental leave and regular, varied events. This is an exciting opportunity to take an active part in shaping the future of an energetic company dedicated to revolutionising the way our cities work.

You don't need to have done all of these things before, but to excel in this role you will need to be keen to learn and comfortable working in a dynamic, fast paced environment. If you're close to what we're looking for, please consider applying.Apply for this job