Implementation Coordinator at Piclo

About Piclo

The climate crisis means that now, more than ever, we need to act. Here at Piclo, we believe we are not powerless against climate change and are focused on enabling the transition to a decarbonised future. Our team is on a mission to make our energy systems smart, flexible and sustainable.

We’re hiring an Implementation Coordinator  to work alongside our friendly team of software engineers, product managers, designers and more that are at the forefront of transforming the energy sector.  

Who we are looking for 

We’re looking for a Implementation Coordinator, to develop a deep understanding of the platform / product in order to be able to successfully expand our footprint across the UK and Europe.  

This Implementation Coordinator is key to setting up and on-boarding customers in new regions and would be responsible for:

Setting up the project plan for delivery of the platform in a new country or region, ensuring that the delivery meets the customers time requirements while considering internal Piclo resources required and their availability 

Working with DSO customers in new regions, understanding the changes required on the platform for use in that specific region, initial training on the use of the platform and on-boarding them onto the platform 

On-boarding and training the DSO’s and FSP’s ensuring they have a good understanding of how to use the platform

Coordination with the Piclo regional team on delivery of FSP engagement activities, marketing activities and customer success activities

Prioritisation of requirements across multiple delivery projects

About you

Our ideal candidate meets many - but not necessarily all - of the below criteria:

3+ years work experience in agile project management within the tech industry

Ability to  quickly understand and demonstrate a new product and a desire to be an expert on the product

Proven delivery of  multiple projects simultaneously working with internal commercial and product teams 

Ability to multitask and prioritise work and clearly communicate requirements across a variety of teams

Ability to quickly adapt and adjust project plans and priorities

Ability to work in both a highly independent and collaborative manner (when either is required)

You are an incredibly motivated and organised person. You enjoy the process of prioritising work and setting timelines while collaborating with cross-functional teams.

You’re resourceful, resilient, and flexible, and will help clear the path for everyone to do their best work.

You are an excellent communicator who can build relationships with teammates from different disciplines, making sure that everyone is clear about what’s required of them.

You are confident and well adept in communicating and collaborating with external clients.

You’re fluent in English, even if it’s not your first language.

Also desirable:

Energy industry experience

Experience in scale-up environments.

You are motivated by Piclo’s mission to make our energy system smart, flexible and clean. 

You are naturally empathic and are always mindful of the humans who use and benefit from your work. 

About the role

This role sits within the Delivery Team and would be responsible for (but not limited to) the following:

Develop and deliver project plan

Coordination of internal activities and responsibilities for delivery

Communicating deadlines and responsibilities to internal teams (operations,  production and commercial)

Keeping up to date project briefs so the Product Managers know what platform changes their teams are responsible for 

Coordination with the DSO/Customer on activities and responsibilities they will have 

Communicating the work required to get the project up and running and where the DSO will need to feed in information and what kinds of information will need to be provided and who from their team will need to be involved

Customer set-up and onboarding

Understanding the customer configuration requirements and requests

Understand the differences in the market and how those may impact what they need from the platform

Working with the customer to show them how to use the platform so change requests can be identified

Determining the scale and type of changes requested - configuration vs. new functionality

Coordination with product teams to further inform and influence product roadmaps and vision alignment

Promoting standardisation to enhance operational efficiency and ensure consistent customer experiences

Onboarding and training customers

In depth training and supporting customers in getting set-up and using the platform

Planning and leading in-person and online training sessions

Confidence in explaining and demonstrating all aspects of the platform

Writing documentation for training and onboarding purposes

Customer expectation management

Negotiating and working with the customer to find alternative solutions if changes are not possible

Frequent communication with the customer to keep up to date on the status of work

Coordination with regional team for new market launch

Training and webinars

Setting up and running product demos

Working with support and marketing team to plan and deliver webinars with DSOs and FSPs to demonstrate how to use the platform 

Project to BAU handover

Working with the regional lead to transition the project into BAU operations once the platform is live 

What we can offer 

£40-50k, with the ability to participate in the success of the company through its share option scheme

25 days holiday (plus Bank Holidays)

35 hour week - with flexible working hours (within core business hours)

Hybrid working - we aim to have team days in our London office weekly.

Life Assurance, Income Protection and private Healthcare with Vitality (medical history disregarded)

A monthly expense budget for the extra kit or tools you might need to get your job done to the best of your abilities at home 

Annual allowance to spend on professional development

Regular off-sites, where the whole company gets together

A super welcoming, supportive, collaborative and transparent culture where the priority is to help shape your role to find the best balance between what we need as a business and your career progression plans.

Who we are

Piclo’s mission is to decarbonise the grid. We develop software solutions that make our energy networks smarter, flexible and more sustainable. Our flagship product, Piclo Flex is the leading independent marketplace for energy flexibility services, enabling system operators (such as National Grid ESO, UKPN and a growing number internationally) to source energy flexibility from flexible service providers (e.g. electric vehicles) during times of high demand or low supply. As of 2022, Piclo Flex has 55,000 registered flexible assets and  flexibility contracts awarded totalling £57.4m with 16.6 GW of flex capacity registered and 1.1 GW+ of flexible capacity procured.

Piclo currently provides flexibility services in six global markets: UK, Ireland,  Italy, Portugal, Lithuania and in the United States in New York State. Aside from its leading position in the UK, Piclo has a growing presence in Europe, North America and Australia.

We know “flexibility” can be quite complex to understand at first, here’s a short video that explains “what are flexibility services?”

Inclusivity

Our team welcomes everyone to work together on our mission. We are all in this together after all. We don’t believe that anyone should be discriminated against for any reason, be that age, nationality, gender, race, sexual preferences, religious beliefs, political leanings or disabilities. We welcome diversity among our colleagues and see it as important that everyone is supported and comfortable working with us. Piclo is expanding internationally, so English doesn’t have to be your first language, but we would like you to be fluent.

How to apply and interview process

To apply, email jobs@piclo.energy with ‘Implementation Coordinator’ in the subject line (or click the Apply button below) and tell us about your skills and experience, and why you think you’d be a good fit for this role. 

Please include either a copy of your CV, the URLs for your personal site or Linkedin profile, as well as URLs to any relevant public repositories that might support your application. Please note that, at this stage, we’re more interested in hearing why you think you’re a good match for us and the role. 

We conduct interviews in three stages

Introductory call: we’ll invite you for a short video call to discuss your experience and what you’re looking for in your next role. 

Challenge: If successful, applicants will be invited to complete a challenge relevant to the skills required in your role

Final interview: if successful, applicants will then be invited to a final, in-depth interview to meet additional members of the team.