Engineering Manager (Remote) at Sendwave

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

Who we are

Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.

Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.

How we work

What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.

Prioritize fearlessly.

There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.

Take full ownership of the outcomes we’re responsible for.

Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.

Forge a diverse team and inclusive culture.

We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.

Maximize our rate of learning.

We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.

Embrace embarrassing honesty from ourselves and others.

We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.

Maximize energy, not time spent.

We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.


Your key area of focus

Engineering Managers (EMs) at Sendwave wear multiple hats. They have strong technical skills and are able to write, review and provide feedback on code. Beyond the craft, they’re able to deliver working software into production and assist their team members to do the same. You’ll need a lot of user empathy — every push impacts hundreds of thousands of customers and can influence billions in annual send volume. Successful EMs at Sendwave often start as senior individual contributors; if you join and there isn’t an immediate team for you to lead you’ll start out as an engineer working on a backlog until a new team is formed.

In the first few months, you’ll...

Work with our Product, Growth and Bizdev teams to scope new markets and partners. You’ll review APIs and scale up our ability to launch multiple markets quickly.

Work with our Foundation Engineering and broader Payments team — to ensure that you have the right tools and support to enable the Launch Team to fuel Sendwave’s growth.

Mentor and coach the engineers on your team, to nuture their long-term growth.

Work with the Payment team to identify and prioritize opportunities for code-level improvements. These will help us move faster, make code easier to maintain, and/or improve our operations.

Share your technical experience with the team through collaborative growth.

What you bring to the table

1-4 years of experience leading a team of at least 3 high-performing individual contributors — ideally while at an organization undergoing rapid user growth, a faster pace of product development, and increasing technical complexity.

5+ years of professional software engineering experience.

The ability to write code on a regular basis — because we have a bias toward smaller (4 + manager), focused teams with leads that are hands-on.

Solid understanding of server tools and concepts (databases, performance testing in general but especially web). Familiarity with cloud infrastructure (e.g. GCP, Heroku, etc).

Proven experience articulating a longer-term technical vision — and making tradeoffs on technical/architectural decisions vs delivering immediate user value.

Ability to work closely with Product and reason about how technical decisions may impact the user

A willingness to travel 4 weeks per year.

Bonus points if you:

Have been a part of a rapidly growing engineering organization, and have experienced (and hopefully helped to solve!) the challenges that come with growth.

Have experience building, working with, and supporting diverse teams.

Have fintech experience, specifically in the new account space (i.e. dealing with risk and compliance issues when booking new accounts).

Are a self-starter, take initiative, self-manage, and require little day-to-day direction to be successful.

Take responsibility for the outcomes of your core duties.

Are passionate about achieving Sendwave's mission, and are excited at the prospect of lowering remittance costs for diaspora communities.

Key details

Competitive compensation

Our company is 100% remote and has been since we were founded. For this role, Sendwave will be able to hire from Belgium, Canada, France, Germany, Kenya, Poland, Senegal, UK, and US.(#LI-Remote)

Major benefits:

Subsidized health insurance and retirement contribution matching (both vary from country to country)

26 weeks of fully paid parental leave and subsidized fertility assistance

Unlimited vacation with a 20-day minimum requirement

$10,000 annual charitable donation matching

And best of all:

Our team of over 400 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world.

We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.

We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

We recently joined forces with WorldRemit, another remittance company. We’re excited about the ways we can collaborate and continue to provide the best service to our users.

Ready to apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.

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