Energy Support Social Worker at Octopus Energy

Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

We’re looking for a passionate, empathetic and experienced Social Worker to join our team to help customers that may have found themselves struggling to keep on top of bills. 

Our customers are at the centre of everything we do, so it’s on us to help and support them if they find themselves in difficulty. As an Energy Support Social Worker, you’ll use your skills and experience to help vulnerable customers deal with a broad range of situations and help them to keep on top of their energy bills. You’ll manage your own cases and see them through to an agreeable outcome that works for the customer and Octopus Energy.  What you'll do Work with a range of vulnerable customers to schedule and conduct assessments (over the phone and in person) to build a detailed understanding of the customers situationAssess the customers scale of vulnerability and ability to pay and make recommendations on the best course of action Signpost the customer to sources of help and proactively offer / recommend appropriate support packages that are available Carry out customer follow-ups so that individual cases can be followed through to resolution Work with other agencies and where appropriate, make relevant referralsKeep updated with industry best practices and regulatory guidelinesPeriodic attendance to the office (Leicester) What you'll needSocial Work Degree or equivalent and be registered with Social Work EnglandWe’re looking for someone that can use their own initiative to tackle a range of sensitive customer scenarios to deliver great outcomes outcomes  Be comfortable using your Social Worker skills and apply them to a new industry and situations  Be a driver with access to a car / comfortable travelling to different locations A fast learner that has a meticulous to detailWhy else you'll love it hereWondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadershipVisit our UK perks hub - Octopus Employee BenefitsIf this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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