Energy Specialist: Customer Service

🔭 Our mission & vision

Job Description

Hello, we’re Bulb. The energy company.

Bulb is currently in special administration. We’re operating as normal and hiring important roles to help us meet our mission during this time. We power over one million homes with green energy and are here to help people lower their energy bills and cut carbon emissions. 

We’re an accredited Living Wage Employer and certified B Corp. Current Bulb benefits – from private healthcare to holiday – will continue to be offered to new team members who join during special administration.

Our Energy Specialists are at the heart of Bulb 

What you’ll do  Problem Solving 

You’ll be helping members with their accounts (on the phone, email and chat), answering questions about Bulb, contacting other energy suppliers and learning huge amounts about the energy industry and developing technologies (such as smart meters and electric vehicles). You’ll need to apply logic and use creativity and imagination to solve issues that have many possible solutions. We use technology to build the tools that will help you delight our members

Work in a great team As your experience grows, you’ll take on more responsibility within your team. Our Energy Specialists drive Bulb's long-term success. We're looking for people willing to invest into the role and the team. You’ll have regular socials and team meetings, being part of an inclusive culture. You’ll have a catch up with your manager weekly and a performance review each quarter, where we’ll track your progression on our Energy Specialist level framework.

Continuous learning 

We believe that continuous improvement means continuous learning. You’ll quickly master the ability to switch between skill sets, to suit various channels and roles. At other energy companies, customers might be handed around to different departments, but at Bulb, our Energy Specialists are empowered to handle any query from beginning to end. You’ll also have the opportunity to rotate into different teams and specialise in more complex areas of Bulb.

Requirements

We’re committed to making the technology and energy industries become a more inclusive and diverse place, and we’re working hard to lead by example. We’re looking to hire people who are able to get going quickly, interested in learning new things and comfortable working in a changing environment. If you recognise yourself in any of the requirements, we'd love to hear from you. Please upload your CV in a PDF format so that we can easily read it.

- You have a minimum of 1 year of experience in a phone based customer service role or you're a Graduate - You work well with structure in your day- You’re motivated by hitting and exceeding targets- You care deeply about how companies treat their customers- You’re resilient and you cope well with difficult situations

There are some other things we think will be valuable in the role:

  • You have excellent communication and writing skills- You can think on your feet and use your initiative in ambiguous situations- You’re comfortable with numbers and learning new technology- You’re reliable, energetic and able to prioritise effectively- You see obstacles as challenges and you enjoy complex problem solving- You relish the idea of self learning and personal development

As part of your application you will be sent an online assessment called Thrivemap. This helps us to understand more about your ability to perform in the role. You must complete this to be considered for the role.

Bulby Benefits

  • £27,000 salary and monthly bonus- Collaborative, flexible, and friendly environment- 33 days holiday a year (including bank holidays) and the option to buy up to 5 more- 12 weeks of full pay for maternity, paternity or adoption leave- Healthcare after passing probation, life insurance, and a pension plan with employer contributions- One month sabbatical leave after your first year

We’re building a diverse, inclusive team 

You’re welcome at Bulb wherever you’re from and whoever you are. We want to shake up the energy industry, and a diverse team that reflects our members will help us do just that. We know that sometimes, people don’t apply for a job because they don’t have every single skill listed in the job’s requirements. But there’s more to every role – and everyone at Bulb – than we can fit in a job description. So if you’re interested in a role here and believe you could be a good fit, we encourage you to apply. Even if you’re not ready now, if you're invited to interview with us you’ll get feedback on the skills you should grow to become a candidate in the future. We’ve written more about building a diverse team on the Bulb blog.

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