Customer Service Executive at Onto

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

About OntoWe’re on a mission to create a faster, smarter and more innovative way of accessing electric cars. We offer an all-inclusive subscription solution, with no deposit and only a monthly renewable commitment.We’re changing the way people think about car ownership whilst also doing the right thing for the planet. By 2026 we aim to have a fleet of 500,000 cars across Europe saving over 370,000 tonnes in CO2 emissions.In 2022, we closed a $60 million Series C funding round and continue to grow our offering as the leading car subscription service in the UK as well as expanding into Europe, starting with Germany and France.Why not take a lookOntoOnto: All-in EV subscription (@driveonto) • Instagram photos and - Speeding up electric car adoption, Onto raises $60 million to enter Germany and beyond

About the Customer Service Team:The Customer Service team has undergone rapid change over the last 12 months and we still have lots of opportunity to grow & improve our service offering. If problem-solving, owning and improving the customer experience really motivates you, then we will provide the platform for you to shine and develop your full potential. We’re a small but ambitious team who strive to provide class-leading customer experiences. We are just starting out on our journey - If you believe you have what it takes to help take us to the next step, this is a fantastic & rewarding opportunity to contribute to our future success.
We’re about hard work, but you’ll also have some fun along the way!Life as a Customer Service Executive at Onto:This role is all about delivering a first-class customer experience by responding to multi-channel customer requests and queries promptly and professionally. Using your daily experiences in the role, we want you to generate and suggest systematic solutions to solve repeating queries or anticipate customer future needs.You will be working as part of a small team and with the wider teams across the company to identify and solve problems and ensure the best possible outcome. But not stopping there, you should be constantly analysing our customer experience processes, ensuring it is refined and optimised. You are the face of Onto and the voice of the customer.You will be delivering the very best customer experience responses by phone, email, live chat & social media platforms.Ideally we are looking for: Experience of working in a fast-paced developing customer support environment Self-motivated and able to work to agreed performance targets First-rate problem-solving ability with the ability to own customer issues through to resolution An ability to embrace change and adapt quickly Customer-focused, being the voice of the customer and the evangelist of Onto Values & respects others, build relationships, collaborates and challenges Excellent communication skills, both verbal and written Strong IT and technical skills with the ability to learn and suggest ideas to develop the existing and new software Able to work under pressure Able to work autonomously as well as being a positive team player You are an efficient multitasker, able to support across multiple platforms Nice to have: Experience in a high growth customer support environment A strong interest in sustainability or subscription-based companies Please note: We know that no candidate will be the perfect match for all we've listed in this posting, so we’d encourage you to apply if you feel you're close to the brief but not an exact match.Working HoursTo accommodate our customer base, this role is shift based work where hours may vary. Typically shifts are 08:00 am- 16:30 pm or 10:30 am- 19:00 pm and we will discuss with you in advance if exact hours may change depending on business needs. We value two-way flexibility with hours on an as needs basis. There is also the need to work one weekend a month based on a rota.

Equal OpportunityOnto is an equal opportunity employer, committed to diversity and inclusion. All applicants are given equal opportunity, regardless of age, gender identity or expression, language, disability, ethnic origin, religion, belief, culture or sexual orientation.

Benefits Onto discounted car (via Salary Sacrifice) - become a customer and join the Electric Car revolution Staff options scheme 25 days holiday (excluding bank holidays) Enhanced maternity and paternity leave policies Personal days - supporting mental health and creating space for employees A fun and social office environment w

from home Summer and Winter parties Regular get-togethers and team socials £200 to spend on role related development in Learnerbly (our learning management platform) Generous new hire referral bonus of £1000

More About Onto

Onto was formed in 2017 by co-founders Rob Jolly (CEO) and Dannan O’Meachair (VP People). Originally formed after Rob saw the challenge of converting people over to electric vehicles while working in the Corporate Strategy area of Jaguar Land Rover. After a few pivots in strategy and company name changes, Onto was born. At Onto, for a flat monthly fee, customers get the latest electric cars with insurance, servicing, breakdown cover and free public charging at over 12,500 locations in the UK. There is no deposit and only a 1-month commitment for hassle-free and emissions-free driving. How does it work? Simple. It’s a fully digital service. Sign up and we’ll deliver your car to your door within 72 hours. You just need to unlock your car with the Onto app and enjoy your drive! Apply for this job

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