Customer Service Executive

🔭 Our mission & vision

Ripple is about people coming together to do incredible things for our planet. The company was successfully crowdfunded by over 1000 individual investors who shared our vision of making clean energy ownership affordable and accessible for everyone, everywhere.

Job Description

Want to know you’re making a real difference in your next role? Join one of the UK’s most talked about renewable energy start-ups as Customer Service Executive.

This is a rare opportunity for a highly enthusiastic individual to grow Ripple’s customer service function. Join a rapidly growing, passionate and ambitious company as we set out on our mission to transform the clean energy sector!

Ripple is a revolutionary clean energy ownership platform. We enable people to part own large scale wind farms and have the green, low cost electricity they produce supplied to their homes via the grid.

Our customers make us. We want every customer to be a Ripple ambassador, eager to tell the world how great we are. To do that we need every customer experience, whether on our website chat or phone, to delight and engage.

We are looking for someone experienced in delivering high quality customer support. Experience in the energy sector would be highly advantageous.

Key responsibilities:

Deliver fantastic customer support for both household and business customers
Manage website chats, emails and phone calls quickly and professionally
Ensure our customer communications reflect Ripple’s values of openness, honesty as well as meeting regulatory and legal requirements.

Requirements:

Experience in online customer support, ideally in the energy sector
A highly motivated individual
Able to work effectively and independently
Thrives in a one-team, fast paced start-up environment
Ability to cover our opening hours (9am-6.30pm weekdays and 9am-1pm on Saturdays)
Must be based in the UK
Start ASAP
Benefits

£24k salary (pro rata)
Flexible working - home based or in our London or Ayr office or hybrid
Friendly + supportive team
25 days holiday pro rata (plus 1 day per year of service up to 30 days max.)
Pension
Flexible employee benefit scheme coming soon
Please apply by 10pm on Sunday 2nd October.

Employment Type

Flexible full or part time up to 37.5 hours per week.

We are flexible and welcome applications from a wide range of candidates. We are a friendly welcoming team and do not discriminate on the basis of gender, race or disability. We undertake anonymous screening to ensure a fair and open process for everyone.

Responsibilities & tasks

Ideal candidate

Skills & qualifications

How to apply

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