Country Compliance Regional Head APAC ( Remote ) at Sendwave

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

Who we are

Sendwave is on a mission to make sending funds to loved ones as easy and affordable as sending a text. What makes us stand out in a sea of similar apps? We deeply care about the diasporas and communities we serve — and that comes with a sense of connection to the markets we operate in. We strive to make life better for everyone who touches our product. That means recognizing and honoring the human experience behind sending money. We do that by remaining fee-free in most of our markets and offering round-the-clock customer care.

Our app is currently available in the United States, United Kingdom, Canada, and parts of Europe, and sends funds to 19 receiving countries for over 500,000 users. We currently have a 4.6-star rating on Trustpilot — people put their faith in us to deliver their money quickly, securely, and affordably. And we’re pretty darn proud of that.

How we work

What we’re most proud of though is our brilliant, creative, and tenacious team. Our remote-first workplace means you’ll be working with Sendwavers in Europe, Africa, South America, and the U.S. that all share a core set of Sendwave values. What exactly are those values? Glad you asked.

Prioritize fearlessly.

There will always be more problems to solve and opportunities to pursue than we have the capacity for. We’re not afraid to say no and are willing to let fires burn, knowing that to win we must discern and execute decisively on the vital few rather than the important many.

Take full ownership of the outcomes we’re responsible for.

Our job is not to do what we can to solve a problem. It's to ensure that problem is solved. If an attempt to solve a problem doesn't work, we seek an alternative. If we need help, we request it, and, if necessary, demand it.

Forge a diverse team and inclusive culture.

We believe the challenges we’re addressing will be best met by a truly global, diverse team, working together. We’re not naive to the systemic bias and discrimination that make this easier said than done, so we check our egos, listen deeply, and measure progress towards making this a fundamental part of our success.

Maximize our rate of learning.

We view projects as ever-evolving drafts and welcome opportunities to discover that what we had in mind won't work so we can move to an even better end state. Most importantly, we do this fast. The faster we run these loops — as a company and individuals — the faster we’ll achieve our mission.

Embrace embarrassing honesty from ourselves and others.

We function best when we're open and honest with one another — especially about our challenges and doubts. We lean into uncomfortable conversations and support our colleagues when they do the same.

Maximize energy, not time spent.

We measure our own and others’ contributions by objectives reached, not time spent. Living a full life outside of work is necessary for high achievement over the long term.


Who we are

We’re global, we’re growing and we need the talent to keep up the pace. We make payments faster and more affordable for over four million customers worldwide. We’ve been around for 12 years, disrupting the market with a digital payments platform that aims to make sending money as easy as sending a text message, along with Sendwave, we’re part of Zepz, a digital payments group powering two global remittance brands. 

How do we do this? 

There are over 1,600 of us already hard at work and we love welcoming new people to the team. We have offices across the world, from London to Sydney and 15 locations in between - and not forgetting hundreds of our colleagues who work remotely too.

Want to be part of our global growth story?


Please NOTE: This role is a Zepz role meaning you will be supporting WorldRemit and Sendwave


About the role

Reporting to the Global Head of Compliance, you will:

Provide advice and support to the Business Country Head, Group CCRO, and wider management, employees and colleagues on regulatory and financial crime compliance issues pertaining to the Asia Pacific region

Represent Compliance on regional management and risk committees.

Maintain the relationship with the local regulators, in conjunction with the Country Head and group compliance team, and deal with regional regulatory inquiries or issues;

Provide advice to and support the control functions; work with internal and external audits, including providing required information for relevant requests. Liaise with external counsel, as appropriate.

Provide input for and maintain up-to-date Compliance policies and procedures;

Deliver compliance education and training, both to new joiners and to existing staff, as required under the country / regional training plan;

Perform compliance monitoring/controls, under the existing monitoring program

Provide advice and support to the Country Head, COO, management, employees, Compliance and 1LoD colleagues on regulatory or compliance issues/topics pertaining to APAC.

Represent Compliance on regional management and risk committees, including the Local entity Management Committees as well as group governance forums.

Maintain the relationship with the local regulators, in conjunction with the Commercial Country Head(s) and other senior team members and deal with regulatory inquiries or issues;

Provide advice to and support the control functions; work with internal and external audits, including providing required information for relevant requests. Liaise with internal/external counsel, as appropriate.

Perform the role of local compliance officer for Australia and New Zealand businesses, including managing obligations under local AML regulations and the management of external reports to local law enforcement

Provide input for and maintain up to date 2nd line policies and procedures;

Deliver compliance education and training, both to new joiners and to existing staff

Perform compliance monitoring/controls, under the existing monitoring program

Maintain responsibility for the 2nd line team of compliance analysts based primarily in Sydney


What we’re looking for from you…

2-4+ years experience managing compliance programmes in the APAC region as a compliance officer/head of compliance/compliance senior manager or equivalent experience

Strong experience with Australian or New Zealand Financial Services Regulators (AUSTRAC, ASIC or DIA) and dealing with law enforcement, and regulatory inspections. Experience with external/internal auditors and managing third-party relationships is a strong ‘plus’.

Experience in managing and developing a team of compliance analysts

Excited about working in a fast-changing environment and having the ability to adapt to the business challenges in front of you

Experience in managing and presenting to senior stakeholders (including exco, board level). Communicating clearly with other parts of the business, explaining financial crime, and our processes whilst also managing expectations.

Energetic, helpful, flexible and regularly going the extra mile

An ability to support the first line of defence (“1LoD”) through a programme of transition

Looking for opportunities for exposure to new challenges and developing their career as a compliance professional.

Dedicated to developing a culture of compliance within the group

What you'll get from us

Pension scheme offering 10% matched contributions

20 days of holiday plus bank holidays, rising to 28 after 3 years

Recharge days, 4 per year, 1 day each quarter to use to relax, refresh and recharge

Health & well-being support

And best of all:

Our team of over 400 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world.

We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.

We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.

We recently joined forces with WorldRemit, another remittance company. We’re excited about the ways we can collaborate and continue to provide the best service to our users.

Ready to apply?

Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Sendwave is a place where everyone can thrive. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to wake up every day.

Responsibilities & tasks

Ideal candidate

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About the team

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