Community & Events Manager

🔭 Our mission & vision

Our mission is to make data work harder to deliver net-zero: we have a hugely ambitious goal to impact $trillions and deliver demonstrably net-zero outcomes.
We are creating a web of net-zero data – connecting financial, industry and environmental data to help inform net-zero decisions. As much of this data is restricted, we are enabling that web by creating policies and guardrails that ensure data is comparable, machine-readable and trusted. We connect rather than collect data.

Job Description

Community and event manager (Membership & Community)
Contract: Fixed Term - ASAP to end of December 2022
Location: Flexible (fully remote working from home), we don’t work Fridays
Hours: Two days a week
Rate: Up to £450 per day

About Icebreaker One
We are a diverse collection of like minded people whose expertise spans policy and science, finance and engineering, data and systems—working together to tackle one of the greatest challenges of our time. We need your help.

Our mission is to make data work harder to deliver net-zero outcomes.

Membership & Community
Our communities, supporters and members are central to how Icebreaker One operates and approaches our work. They include individuals, large enterprises, SMEs, start-ups, non-profits, and our alumni.
Our communities are individuals who support our work, help us understand user and sector needs, and provide feedback and support, including through the work of our advisory and steering groups.

Our communities include: data service users, alumni, Advisory Group participants (current and former groups), Steering Group members, beta testers, project partners (past and ongoing), individual supporters and funders of our work who have gotten to know us through projects.

Icebreaker One Supporters are individuals and organisations who not only help us in these ways but have also decided to support us financially through either monthly or annual donations.

Our members are organisations who have signed up to our Trust Framework to provide or consume shared data via our Data Services, such as Open Energy.

Our events: Icebreaker One started on 1 April 2020; and became quickly expert in running virtual events. Our team, clients and communities are distributed across the UK and Europe. This year we have begun to operate very occasional in-person events and workshops where appropriate.

Responsibilities & tasks

The role
Responsible for delivery to the Strategy Director and works closely with the Membership Manager, Product Manager (Data Services), R&D Manager, Account Managers, and sales team.

Liaise and collaborate with other members of Icebreaker One to help ensure the successful delivery of our Membership & Supporter Services.

-Manage and continue to develop our communities across the organisation, to help make data work harder to achieve net-zero.
-Maintain a database of community members
-See the value of our work through the eyes of our community members and users
-Co-ordinate with the membership manager to ensure smooth communications across all our communities, supporters and members
-Identify and establish minimal viable community management systems and processes
-Work with the Product Manager and Data Services team to create a stronger sense of community around our online services - e.g. - including user testing
-Where applicable, manage in-person and virtual events
-Work with the R&D team to support user testing, recruitment for user research interviews (note: not running the interviews), supporting the setting up and running of project-specific Advisory Groups where applicable
-Manage Icebreaker One’s Advisory Groups, and support the Steering Group where required, with the support of the Strategy Director and Account Management team
-Prioritise high impact, low effort changes, assessing requirements to balance desirability, feasibility and viability
-Identify and establish regular communications with our communities
-Where applicable, contribute to public webinars, blog posts and other content that forms part of our working in the open
-Where relevant, publish data, code and other supporting material relating to our work under open source/creative commons licences

Team-wide metrics
20 organisations signed up to the Trust Framework
10 organisations indexing data in search (open or shared)
50 data requests submitted by organisational users

Ideal candidate

Knowledge, Skills, Experience
Demonstrable experience of:
-online community management and development - including an understanding of LinkedIn, Twitter, Slack, chat apps (e.g. WhatsApp, Signal, Telegraph)
-in-person and virtual event management - including identifying venues, resource requirements, speakers, invitations, catering
-establishing feasible, scalable and viable communication processes and activities
identifying requirements for software that may be needed to support community management, such as a CRM
-list management
-how UK data protection and privacy regulations operate within the context of community management identifying potential online communities of interest in our work
-listening to community members, customers and users to understand their needs
-excellent communication skills
-excellent planning, organisation and time management (we use Jira and Slack for project management and team communication)
-(desirable) open source, open data and openly developed products
-(desirable) public/government sector and regulated environment
-(desirable) the energy or transport sector
-(desirable) enterprise level digitisation projects or transformations
-(desirable) working in an Agile environment
-(desirable) familiar with using MailChimp and Eventbrite
-Familiar with using and applying Google Suite/Workspace, Slack, social media and other tools for working remotely and in the open.

Skills & qualifications

How to apply

Email a CV or links to pages that show us what you have done and can do to help us to achieve our mission to

Applications must be received by 12pm BST on 1st September 2022

As a team, we are committed to equality and creating an inclusive culture with diverse and balanced backgrounds. We actively encourage applications from everyone and will help to support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support. If you have any queries or need any advice or adjustments at any stage of the recruitment process please contact us at the email address above.

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