The climate crisis means that now, more than ever, we need to act. Here at Piclo, we believe we are not powerless against climate change and are focused on enabling the transition to a decarbonised future. Our team is on a mission to make our energy systems smart, flexible and sustainable.
We’re hiring a Commercial Manager (on a 12 month fixed term contract) to work alongside our friendly team of software engineers, product managers, designers and more that are at the forefront of transforming the energy sector.
Who we are looking for
We’re looking for a Commercial Manager, to wear the many hats required to support the rapid growth of the business, with proven experience in the energy sector and a good understanding of wholesale and local flexibility services and key players in Italy.
This role will be based from our Milan office and sits within the Market Operations team providing specific support to Southern Europe. It will play a crucial role in our Italian market but also in other countries in the region like Portugal and as such, will require regular visits to our London HQ and other locations in Europe for team building and commercial events.
The role will be responsible of contributing to the success of the regional market operations by:
Maintaining a successful relationship with our clients.
Creating market liquidity in the region.
Supporting the regional customer support team with user queries.
Our ideal candidate meets many - but not necessarily all - of the below criteria:
Have relevant professional experience in the sector as above
A background in account management and business development to understand what it takes to grow relationships and a company brand
Be fluent in both Italian and English and demonstrate high-quality written and spoken communication skills (minimum of B2).
Have an entrepreneurial attitude and demonstrated an ability to work independently
You are an incredibly motivated and organised person. You enjoy the process of prioritising work and setting timelines while collaborating with cross-functional teams.
You’re resourceful, resilient, and flexible, and will help clear the path for everyone to do their best work.
You are an excellent communicator who can build relationships with teammates from different disciplines, making sure that everyone is clear about what’s required of them.
You are confident and well adept in communicating and collaborating with external clients.
You’re fluent in Portuguese.
Have experience in the Portuguese energy market.
Experience in scale-up environments.
You are motivated by Piclo’s mission to make our energy system smart, flexible and clean.
You are naturally empathic and are always mindful of the humans who use and benefit from your work.
About the role
This role will report directly to our Southern Europe Regional Lead and will have the wider support from our core Commercial teams based in the UK (Policy, Marketing, Sales, Delivery, Product and Customer Success). Responsibilities will include the following:
Day-to-day support to two of our strategic clients based in Italy and Portugal, ensuring the client’s satisfaction and contract renewal.
Engagement with key stakeholders (I.e. TSO, DSOs, Regulators) in the markets to bring new opportunities and continue delivering our current strategy.
Engagement with Flexibility Service Providers in Italy and Portugal to participate in our marketplace, provide value to System Operators and create market liquidity.
This will involve organising online webinars, in-person events, roundtable discussions, platform demonstrations and engagement campaigns.
Support to our Southern Europe customer support team to ensure the users are satisfied based on our Sales Level Agreement.
This includes providing training to existing users, platform demonstrations, and email engagement campaigns.
What we can offer
25 days holiday (plus Italian and Milan Bank Holidays)
35 hour week - with flexible working hours (within core business hours)
Hybrid working - 2 / 3 times a week in a coworking space in Milan and opportunities to travel to London to meet the UK team
A monthly expense budget for the extra kit or tools you might need to get your job done to the best of your abilities at home
Annual allowance to spend on professional development
Regular off-sites, where the whole company gets together
A super welcoming, supportive, collaborative and transparent culture where the priority is to help shape your role to find the best balance between what we need as a business and your career progression plans.
Who we are
Piclo’s mission is to decarbonise the grid. We develop software solutions that make our energy networks smarter, flexible and more sustainable. Our flagship product, Piclo Flex is the leading independent marketplace for energy flexibility services, enabling system operators (such as National Grid ESO, E-Distribuzione, UKPN, E-Redes and a growing number internationally) to source energy flexibility from flexible service providers (e.g. electric vehicles) during times of high demand or low supply. As of 2022, Piclo Flex has 55,000 registered flexible assets and flexibility contracts awarded totalling £57.4m with 16.6 GW of flex capacity registered and 1.1 GW+ of flexible capacity procured.
Piclo currently provides flexibility services in six global markets: UK, Ireland, Italy, Portugal, Lithuania and in the United States in New York State. Aside from its leading position in the UK, Piclo has a growing presence in Europe, North America and Australia.
We know “flexibility” can be quite complex to understand at first, here’s a short video that explains “what are flexibility services?”
Our team welcomes everyone to work together on our mission. We are all in this together after all. We don’t believe that anyone should be discriminated against for any reason, be that age, nationality, gender, race, sexual preferences, religious beliefs, political leanings or disabilities. We welcome diversity among our colleagues and see it as important that everyone is supported and comfortable working with us. Piclo is expanding internationally, so English doesn’t have to be your first language, but we would like you to be fluent.
How to apply and interview process
To apply, email firstname.lastname@example.org with ‘Commercial Manager (Italy)’ in the subject line (or click the Apply button below) and tell us about your skills and experience, and why you think you’d be a good fit for this role.
Please include either a copy of your CV, the URLs for your personal site or Linkedin profile, as well as URLs to any relevant public repositories that might support your application. Please note that, at this stage, we’re more interested in hearing why you think you’re a good match for us and the role.
We conduct interviews in three stages
Introductory call: we’ll invite you for a short video call to discuss your experience and what you’re looking for in your next role.
Challenge: If successful, applicants will be invited to complete a challenge relevant to the skills required in your role
Final interview: if successful, applicants will then be invited to a final, in-depth interview to meet additional members of the team.