Client Success Manager (Partnerships) at Beam
Transforming how the world supports those left behind, through the power of people and technology 🚀
As Beam’s Partnerships Client Success Manager, you’re helping Beam deliver its award-winning service as a world-leading innovation in social impact.
We’re frequently told that Beam sets the standard for how it should be when partnering with services within homelessness - and we’re just getting started!
Solving a problem as big and complex and homelessness requires us all to work together. That means government, central and local. It means charities, big and small. You're someone who gets a huge amount of energy from connecting and collaborating with others. And you want to work in a role that has a visible and meaningful impact, every single day!
Responsibilities & tasks
Without a doubt, one of the most exciting parts of the role, is the huge variety of stakeholders you'll network with.
You'll lead on kicking-off the delivery of new partnership work for Beam - from setting up referral routes, presenting to new partners, to developing an overarching strategy that means outcomes exceed expectations. This ranges from homeless support workers to local Councillors! Plus the opportunity to develop expansion plans with partners that allow Beam to grow the business by helping even more people.
You'll achieve these outcomes by having a strong sense of intuition to understand customers needs and how Beam's service can work best for them and the people they support.
You're confident, articulate and a superb presenter and communicator. You'll love creating beautiful slide-decks and narratives that showcase the partnership and build a clear case for expanding Beam to new groups of disadvantaged people.
You'll have strong analytical skills and able to translate data into accessible information and build new reporting tools, that drives action.
You're extremely organised and can balance a large volume of inbound enquiries. You're the type of person who prefers to pick up the phone, or get out there and go to a homeless service, to develop a deeper, more meaningful partnership.
Contributing ideas that refine Beam's model through creative, weekly team brainstorms that ensures Beam work can scale and improve overall delivery is key.
Having an interest in the public sector is helpful - but experience is by no means essential!
This role is based in London and reports to Head of Government Partnerships, Alyssa Muck.
Read more about our company culture in Beam Life which you can find on your Beam careers page (https://beam.org/careers)
Skills & qualifications
- >2 years high-quality, professional experience in a startup, leading corporate or the public sector in a customer success or business development role
- Dynamic and positive personality type with a passion for networking and holding conversations with a huge range of individuals
- Experience of designing and running workshops with a diverse range of stakeholders
- High level of articulacy and comfortable presenting and with presentation software (eg PowerPoint/Slides/Keynote)
- Comfortable using Excel or equivalent to model Beam’s impact
- A strong sense of diplomacy and how to appropriately build relationships with stakeholders across Government and charitable organisations
About the team
We’re a team of over 70 working from our beautiful co-working space in Shoreditch and from home. We’ve picked up an armful of awards for our work (including one from our former Queen!) We’re one of the 10 hottest startups in London, according to WIRED magazine and one of LinkedIn’s Top 15 UK Startups list for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.
We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from ethnic minority candidates and/or those who’ve experienced social disadvantage. 63% of people we support are from ethnic minority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.
How to apply
Please apply by filling in all your details and letting us know (either in a video or in writing) why you care deeply about our mission and why you have the capabilities and drive to help us accomplish it (in this role)
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