Client Onboarding Executive at Octopus Energy

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

What we do. Electric Car Leasing

Why we do it. Greener. Fairer. Future.

We're building out our Customer Success Team in London/Weybridge, and we're looking for superstars with relevant experience to help shape what we deliver and how we deliver it.

As a Client Onboarding Executive you will be responsible for building and maintaining an incredible client onboarding experience. As an expert on our salary sacrifice scheme and as an internal advocate for our clients, you will work with multiple departments to support product implementation and client education. As the initial post-sale point of contact, you will strategically establish our client’s relationship with our Customer Success team to support a lasting and successful partnership.

 What you'll do Leads new clients through the technical onboarding process in partnership with Sales and Customer Success ManagersDrives improvements to the client onboarding experience with sales, customer success, product and engineering teamsDevelops productive and trusted relationships with clients Defines key onboarding tasks, milestones, and deadlines both internally and externally.Proactively shepherds all project contributors through completion of tasks and milestones, to ensure progress is on schedule.Occasional travel to attend client meetings/launch eventsProduce account cards for each launch to pass on to the customer success team.What you'll needProven ability to manage multiple/simultaneous projects that require coordination across departments or multi-disciplinary teams, and ongoing communication with stakeholdersComfort/experience with communicating at executive level Strong attention to detail while being able to simplify processes for client successAn outgoing and engaging personalityExperience working with a CRM, ideally Pipedrive, as well as the Google Workspace suite.The ability to work in a high paced, quickly changing environment.Why else you'll love it hereWondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people  Visit our perks hub - Octopus Employee BenefitsIf this sounds like you then we'd love to hear from you.

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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