Care Team Lead (Maternity Cover - 18 months) at Too Good To Go

At Too Good To Go, we dream of a planet with no food waste.

Imagine if there was something we could all change today that would reduce global warming by 10%. That’s how much food waste contributes to the climate crisis. 

We are on a mission to change that - are you with us?

Our app connecting businesses with unsold food, and consumers willing to buy at a discounted rate has grown since 2016 to become the biggest in Europe, with over 72 Million users, and more than 198 million meals saved.

We’re proud of what we’ve achieved so far, but we are just at the start of our journey. 

We’re looking for an exceptional and passionate Customer Care Team Lead to help us grow and develop our team in Berlin. This role requires going to our Berlin office 3 times per week. This position is a maternity cover for 18 months.

 

Your mission

Reporting to the Associate Director of our Global Care department, you will coach and inspire a team of 8 Care Specialists in Germany. Your task is to nurture an environment where your team members can take responsibility for their performance and personal development.

Your role

You monitor and manage the workload and the performance of the Care German team. You drive the results of your team members where everyone focuses on timely and effective responses to customer enquiries. 

You maintain the excellent quality of our customer service while inspiring and empowering our customers towards more sustainable behaviour to help us grow our mission.

You drive the Care team dynamic and motivation. 

You are coordinated and aligned with the Associate Director of Care and other teams,  to ensure customer feedback and issues are acknowledged and followed up on internally or with partners. 

You act as a Care Specialist yourself: answering enquiries over email, chat, SoMe and phone

You are responsible for the recruitment in your team, acting as a Hiring Manager and working closely with the People & Culture department to ensure we onboard the best talent! 

Requirements

You have previous in building and leading a team in Customer Care, Customer Service or Relationship Management.

You have relevant experience in customer service, preferably both in a B2C and B2C environment.

Full professional proficiency in English (C1) and German (C1). 

You are experienced in using a CRM tool.

You think analytically and are solution-oriented. You are a first-class communicator and are able to draw on those skills to set the bar high and get team members to perform at their absolute best.

You are a make-it-happen person who is excited to roll up your sleeves – but you also think about the longer-term business implications and requirements.

You are highly organized and can build structures and processes that meet business needs.

Our values

We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam.

We raise the bar: we always push for more. We work smart, smash barriers and elevate one another.

We keep it simple: our ambitions are bold but our solutions are simple.

We build a legacy: we’re proud of the change we’re driving. 

We care: we always look out for each other. Caring is also about the way we do business. We do the right thing. 

 

What we have to offer 

A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.

The experience of being part of an international company with 1350+ enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!

Strong personal as well as professional development in an intense and high-growth scale-up environment.

An open company culture where you have the independence and room to unleash your creativity.

A strong team culture where successes are celebrated together.

 

How to apply

We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media to get a good overview of Too Good To Go.

Submit your CV and Cover letter in English.

Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

The application process consists of a short video call with Talent Acquisition, followed by case study and a couple of interviews with the hiring manager and team.

Too Good To Go is an equal opportunity employer

Job Ref - #LI-CR1

A Movement for Everyone

We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.