B2C CRM Manager at Too Good To Go

Posted on:
January 5, 2023

🔭 Our mission & vision

Job Description

More than one third of the food produced in the world is wasted. And that has a huge impact on the health of our planet, 10% of greenhouse gas emissions coming from food waste!

At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste. We work with thousands of restaurants and food retailers to make their surplus food available to local consumers. The magic of Too Good To Go has been expanding rapidly across Europe, the US and Canada with over 170 million meals saved across 17 countries to date.

We’re proud of what we’ve achieved so far, but did we mention the issue is huge? We are expanding our team as we speak. And that’s where you come in:

We’re looking for an exceptional B2C CRM Specialist to join the global Consumer Media & Digital team at Too Good To Go in Copenhagen.

Your mission

As a B2C CRM Manager, you will help develop and implement initiatives in email, in-app and push to help newly registered users become familiar with the app, find their first meal and turn them into lifelong brand advocates. 

Working closely with dedicated product teams, you will explore, test and implement advanced solutions to build valuable experiences through every marketing touchpoint across our automated CRM program to improve the activation and retention of our users along the lifecycle. 

As the owner of product marketing, you will be responsible for the go to market strategy for new product developments. You will optimise the messaging about new features to our user and the delivery across multiple channels for maximum impact in terms of user engagement and reactivation. 

As part of the global Consumer Media & Digital team you will work alongside other CRM specialists focused on building a coherent user lifecycle across multiple digital marketing channels and synching it with the in-app experience. 

The B2C CRM Manager will be located in Copenhagen and reports directly to the Associate Director of Consumer Media & Digital.

Your role

Own technical marketing channels for CRM automations including email, push and in-app messages from beginning to end (planning, execution, analysis and optimisation) communicating to +60mn users

Improve current CRM automations for 17 countries and build on top to create an integrated 360 re-engagement strategy working closely with dedicated product teams

Responsible for the monitoring and maintenance of the CRM platform’s functionality and ensuring the adaptation of its technological advancements 

Planning, execution and analysis of user lifecycle optimisations via a/b and multivariate testing and other strategies to drive user engagement throughout the funnel

Full ownership of product marketing campaigns for new product developments

Broadcast campaign results and synthesise takeaways for leadership team

Identify and test new touchpoints in the user journey that can be leveraged with CRM activities to turn new registered users into paying users

Ensure stellar representation of the brand in all email and mobile engagement marketing channels

Requirements

Previous experience of CRM automation and user lifecycle marketing experience

Hands-on experience with a mobile engagement platform (e.g. Braze, Iterable, Clevertap etc.)

Experience working with product and tech functions to craft and test new automated solutions to drive user engagement utilising email, push and in-app messages

Demonstrated experience working within a test and learn environment; solid understanding of how to implement A/B and multivariate testing frameworks, report on results, optimise and iterate

Understanding of and previous experience using complex liquid logic/dynamic content to personalise CRM communications

Previous experience in an App-based company preferred

Prominent international mindset with strong business acumen

A proactive attitude and willingness to learn and adapt in an ever-changing fast-growing environment

Being truly passionate about food waste and sustainability is a must

Top-of-the-class English speaker – All the communication in the global team will be in English

What we have to offer 

A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing you’re achieving positive change.

The experience of being part of an international company with 1300+ enthusiastic and highly talented teammates across 17 countries – always ready to share knowledge and support!

Strong personal as well as professional development in an intense and high-growth scale-up environment.

An open company culture where you have the independence and room to unleash your creativity.

A strong team culture where successes are celebrated together.

How to apply

We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.

Submit your CV and Cover letter in English.

Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

We would love to welcome you as part of the team as soon as possible

A Movement for Everyone

We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong.

We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

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