Administrative Coordinator at First Mile

Posted on:
January 5, 2023

๐Ÿ”ญ Our mission & vision

Job Description

We are looking for an organised person with excellent communication skills (particularly over the phone and email) to join us to provide full-time support for the Supply Chain team to help grow the sales in the subcontracting divisions for First Mile. This could be a great next step for someone already working in Customer Service or Customer Success and looking to move into a commercial team. We are keen to train and develop someone, so if you do not have every piece of experience in the description, just let us know.First Mile are one the UKโ€™s fastest growing environmental businesses; helping over 29,000 UK businesses recycle better, use greener energy, and get carbon data on all of their achievements.

Key AccountabilitiesSupply Chain Management: Own, maintain , and build partnerships with each supplier to utilize and leverage our relationships to benefit our customers.

Amaze customers with exceptional customer experience and delivery, and show them how we get the job done. Ensure all compliance documentation is kept up to date; suppliers insurances, licenses and policies.Retention & Growth:

Work with the Supply chain manager and Account managers to provide support for key accounts and large accounts to ensure they are happy based on our suppliers' performance and manage all day to day issues that occur.Reporting and Identification:

Provide weekly reporting to Supply Chain Manager on suppliers' performances; highlight and resolve any ongoing problem sites. Identify new suppliers that first mile could partner with.

Duties and Responsibilities

Manage day-to-day service queries that

arise in our internal supply chain system; this includes calls, emails and

setting up site visits if needed

Carry out all administrative tasks

relating to supply chain/subcontracting, ensuring all suppliers are

responded to with solutions, and all customers are given solutions when

related to subcontracted services.

Provide key account support for sites

that are subcontracted or may need subcontracting

Act as a point of escalation for customer

service when they may be struggling with a supplier/suppliers

Provide support to business development

when dealing with national tenders and providing the support in a timely

manner

Find new suppliers for new services when

rolling out new national contracts RequirementsKey Skills Required:

Ability to prioritise workload and manage up and down within the

business to ensure urgent issues are dealt with quickly and efficiently.

Highly organized in a high-volume role

Ability to problem solve and think outside the box quickly to ensure fast

resolutions for customers

Display emotional intelligence in tough situations and remember there

is always a bigger picture when it comes to managing commercial

relationships

Ability to negotiate with suppliers and clients to ensure issues/queries

are resolved, leaving customers happy with our solution.

Excellent communication skills, predominately on the phone, in person, and emails Technical Skills: Good Excel skills with a systematic approach to working and reporting Preferred salesforce experience with the ability to make reports and provide insights Ability to summarise key information quickly and concisely

Benefits Salary of up to ยฃ26,000 plus a quarterly bonus 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service

Head Office in the heart of Soho, a minuteโ€™s walk from Oxford Street Lots of drinks, food, socials, events throughout the year A ยฃ60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself or to pay for a flight it is totally up to you! But most importantly, a fun, positive, collaborate workplace in which you can learn, working for a rapidly growing, multi award-winning business in a sector that has never been more important

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