Account Manager at First Mile

Posted on:
January 5, 2023

๐Ÿ”ญ Our mission & vision

Job Description

First Mile is one the UKโ€™s fastest growing environmental businesses, helping over 29,000 UK businesses recycle better, use greener energy, and get carbon data on all of their achievements. We have an amazing opportunity for an Account Manager to join our successful commercial team based in London, looking after and strategically growing our biggest accounts.

The JobYou will be an Account Manager responsible for managing and growing a portfolio of our business customers.

That means ensuring your accounts are getting maximum value from their First Mile service, building brilliant relationships with the key people within your accounts, and finding and closing opportunities to grow revenue from your accounts. What you need to be able to do: Monitor and interpret reports on service, spend, and environmental performance for your accounts to make sure they are happy and getting full value from First Mile Build amazing relationships with the key people within your accounts Help your accounts with longer term strategy for environment and waste; building roadmaps to roll-out improvements in line with their needs Identify opportunities for revenue growth within your accounts

Identify and escalate risks within your account portfolio, e.g., upcoming retenders or low satisfaction.

Write tender and proposal submissions where required for your accounts, to retain or add services. Move quickly, customers expect reliable prompt response from their account managers, and deal cycles are short, so you need to be able to work at pace. Collaborate freely and work as part of a team โ€“ Our success as a team is because we constantly collaborate and support each other on solutions with information sharing.

Communicate precisely; our most successful account managers communicate clearly and concisely. Understand numbers and excel, you should be comfortable with pivot tables and basic formulas to analyse reports and build margin calculators or similar.

RequirementsKey Skills Required:

Outstanding communicator โ€“ tailors the tone, message and approach to engage liaise effectively with customers and other team members.

High energy, positive thinker, sees challenges as an opportunity to do things differently or better.

Able to work in an entrepreneurial environment and demonstrate commercial awareness

Is driven and enthusiastic, which encourages commitment from others.

Creative, able to innovate and improve our proposition

Desires responsibility, with a strong sense of accountabilityExperience needed:Proven account management experience, preferably in a B2B environment Demonstrated ability to meet and/or exceed determined sales and activity quotas. Strong business language communications skills, face to face, telephone and email. Experience implementing new customer strategies and projects Benefits OTE from ยฃ57000 upwards 25 days holiday (plus bank holidays) and an extra day for each complete year of service.

A ยฃ60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself, or to pay for a flight, it is totally up to you!

Head Office in the heart of Soho, a minuteโ€™s walk from Oxford Street, with a full fridge of drinks, breakfast and snacks on hand for when the munchies strike. Lots of drinks, food, socials, and events throughout the year. We have been to arcades, mini golf, darts, scenic walks, the pub and we have loads more plans for 2023 But most importantly, a fun, positive, collaborative workplace in which you can learn, working for a rapidly growing, multi-award-winning business in a sector that has never been more important.

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